Financial Gambling Counsellor- GambleAware (Multiple Locations)

Wesley Mission; Fairfield; Hybrid; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Paid FCAN membership

Conferences attendance (FCA/FCAN)

Professional development opportunities

Individual development plan

Peer supervision

Induction and GambleAware training

Supportive multidisciplinary team

Flexible service delivery (face-to-F2F

Outreach and community engagement

Job summary

Wesley Mission’s GambleAware service invites a committed Financial Counsellor to support people facing gambling-related financial hardship across Fairfield, Belmore and Bankstown. You will deliver free, confidential counselling within a multidisciplinary team, offering budgeting, risk assessment and practical strategies to restore financial stability.

The role requires a Diploma of Financial Counselling with the Problem Gambling Skill Set (or willingness to complete), at least one year of

Qualifications

• Diploma of Financial Counselling including the Problem Gambling Skill Set or willingness to complete the skill set.
• At least one year of industry experience as a financial counsellor.
• Associate or Accredited FCAN membership or eligibility for membership.
• Experience supporting clients experiencing gambling harm or other complex financial hardship.
• Knowledge of advocacy, debt, budgeting, financial capability and referral pathways.
• Experience or capability delivering community education programs.
• Strong telephone assessment, communication, documentation and relationship-building skills.
• High level of cultural responsiveness and person-centred, strength-based practice.
• Computer literacy, strong organisation skills and ability to manage competing priorities.
• Working with Children Check, capacity to meet pre-employment screening.
• Willingness to affirm Wesley Mission’s vision, mission and values.

Responsibilities

• Complete comprehensive financial, psychosocial and risk assessments.
• Provide information, options, and practical strategies that support informed decision-making and financial stability.
• Assist clients with budgeting, debts, creditor negotiations, advocacy and referrals.
• Develop tailored action plans with clients and support progress towards agreed goals.
• Provide services face-to-face, by telephone, digitally, and through community outreach.
• Connect clients with therapeutic counselling, legal assistance, emergency relief and other wraparound supports.
• Deliver or co-facilitate financial education and community awareness activities.
• Build collaborative referral pathways with internal teams, community organisations, industry stakeholders and local services.
• Maintain accurate client records and contribute to quality, reporting and continuous improvement requirements.

Skills

Telephone assessment

Communication

Documentation

Relationship-building

Advocacy

Debt budgeting

Referral pathways

Community education

Cultural responsiveness

Organization

Pre-employment checks

Education

Diploma of Financial Counselling (including Problem Gambling Skill Set)

One year financial counselling experience

FCAN membership (Associate/Accredited)

Job description

Financial Gambling Counsellor- GambleAware (Multiple Locations)

Help individuals and families regain financial control, understand their options and move towards greater stability.

Details

• 3 Part- Time or Full-time roles available
• Locations: Fairfield, Belmore or Bankstown
• Salary: SCHADS Award Level 5.

Make a practical difference

Join Wesley Mission’s expanding GambleAware service and help individuals and families regain financial control, understand their options and move towards greater stability. You will work within a multidisciplinary team that combines financial counselling, therapeutic support, community engagement, and peer-led pathways to address the financial and broader impacts of gambling harm.

• Meaningful, values-led work that supports people experiencing financial stress and gambling-related harm.
• Paid annual membership with the Financial Counsellors’ Association of NSW (FCAN).
• Opportunities to attend Financial Counselling Australia (FCA) or FCAN conferences, subject to approval and service requirements.
• Access to professional development, mandatory training, and role-relevant learning opportunities.
• An individual development plan focused on your professional goals and areas of practice development.
• Regular peer supervision with a qualified financial counselling supervisor, in line with registration requirements.
• A structured induction and specialist GambleAware training program.
• A supportive multidisciplinary team and strong connections with community, legal and financial service partners.
• Flexible service delivery across face-to-face, telephone, digital and outreach settings.

About the role

As a GambleAware Financial Counsellor, you will provide free, confidential and empowering support to people experiencing financial difficulty associated with gambling harm. You will:

• Complete comprehensive financial, psychosocial and risk assessments.
• Provide information, options, and practical strategies that support informed decision-making and financial stability.
• Assist clients with budgeting, debts, creditor negotiations, advocacy and referrals.
• Develop tailored action plans with clients and support progress towards agreed goals.
• Provide services face-to-face, by telephone, digitally, and through community outreach.
• Connect clients with therapeutic counselling, legal assistance, emergency relief and other wraparound supports.
• Deliver or co-facilitate financial education and community awareness activities.
• Build collaborative referral pathways with internal teams, community organisations, industry stakeholders and local services.
• Maintain accurate client records and contribute to quality, reporting and continuous improvement requirements.

About you

You are an ethical, compassionate and resourceful financial counsellor who combines sound technical knowledge with respectful, strengths-based practice. You will bring:

• A Diploma of Financial Counselling, including the Problem Gambling Skill Set, or willingness to complete the skill set.
• At least one year of industry experience as a financial counsellor.
• Associate or Accredited membership, or eligibility for membership, with FCAN.
• Experience supporting clients experiencing gambling harm or other complex financial hardship.
• Knowledge of advocacy, debt, budgeting, financial capability and referral pathways.
• Experience or capability in delivering community education programs.
• Strong telephone assessment, communication, documentation and relationship-building skills.
• A high level of cultural responsiveness and commitment to person-centered, strength-based practice.
• Computer literacy, sound organisation skills and the ability to manage competing priorities.
• Working with Children Check, with capacity to meet required pre-employment screening.
• A willingness to affirm Wesley Mission’s vision, mission and values.

Highly regarded

• Recognition as an FCAN peer supervisor.
• Training or experience in general or trauma-informed counselling.
• Experience in gambling harm, addictions, community services or the not-for-profit sector.

About Wesley Mission

Wesley Mission is a multifaceted Christian organisation providing more than 200 services across aged care, homelessness, child and family support, counselling, employment, training, education and health. Our vision is: “A Spirit-led disciple-making movement: doing all the good we can because every life matters”.

Wesley Mission is a Christian organisation requiring all staff to affirm its values. We are committed to providing an environment in which children can feel safe and valued.

The suitable applicant will be subject to the relevant pre-employment checks for appointment to positions within Wesley Mission (including provision of a valid Working with Children Check clearance number). Wesley Mission is committed to diversity, inclusion and reconciliation. Guided by our vision of doing all the good we can because every life matters, we welcome applications from people of all backgrounds and social demographics, and strongly encourage Aboriginal and Torres Strait Islander peoples to apply.

We’ve been caring for the community for over 200 years.

Our services uplift children, families, older Australians, people with disability and those needing pathways out of homelessness, addiction, mental health challenges and financial hardship. We’re unwavering in our support for Australians and Australian communities – and together, we do more good.