FX Trading Customer Success Manager - Growth & Retention

London Stock Exchange Group; Sydney; On-site; AUD 120,000 - 180,000; Full time

Job summary

London Stock Exchange Group is seeking a Customer Success Manager to foster relationships with customers using our FX trading solutions. You will own Customer Success Plans and guide the journey to maximize adoption, retention, and expansion across FX, pre-trade, trading and post-trade workflows.

You will collaborate with Account Managers and Sales Leaders to provide insights on customer health and align with product roadmap.

Qualifications

• +3 years of experience in the financial services industry, preferably in a client facing role.
• Deep understanding of Foreign Exchange / Money Markets, structure of a Trading desk, venues and technologies used.
• eFX background preferred.
• Genuine curiosity about emerging technologies, Python knowledge.
• Ability to use data to make decisions, analyse trends and simplify complex problems.
• Ability to translate a customer's business process to product capability and suggest solutions.
• Relationship Management skills to establish trusted advisor relationships with clients.
• Experience facilitating customer meetings and presenting to C-Level / Leadership audiences.

Responsibilities

• Develop and execute the revenue retention strategy and customer success plan for FX Trading divisions within strategic accounts.
• Demonstrate and educate customers on how to use products, content, and technologies tailored to use-cases.
• Build deep relationships with key customer stakeholders to advise engagement strategy.
• Collaborate with Account Managers, Implementation Specialists, Product and Sales Strategy to address customer needs.
• Participate in industry events to network, raise brand presence, and stay abreast of industry trends.
• Monitor customer health, adoption metrics, renewals, and execution of success plans.
• Provide insights on customer health with focus on adoption, expansion opportunities and renewals.
• Voice customer needs to Market Development and Product teams to align strategy with feedback.

Skills

FX trading knowledge

Relationship management

Data analysis

Python knowledge

Communication skills

Education

Bachelor's degree

Tools

CRM software

Job description

London Stock Exchange Group is seeking a Customer Success Manager to foster relationships with customers using our FX trading solutions. You will own Customer Success Plans and guide the journey to maximize adoption, retention, and expansion across FX, pre-trade, trading and post-trade workflows.

You will collaborate with Account Managers and Sales Leaders to provide insights on customer health and align with product roadmap.