Strategic FX Customer Success Leader

lseg; Sydney; On-site; AUD 90,000 - 150,000; Full time

Job summary

The London Stock Exchange Group (LSEG) is seeking a Customer Success Manager to partner with FX trading teams and pre/post-trade users. You will own Customer Success Plans, drive value creation, adoption and renewals across strategic accounts in Forex and money markets.

You will collaborate with Account Managers, Implementation Specialists and Product teams to translate customer needs into product improvements and a best-in-class customer experience.

Qualifications

• +3 years of experience in the financial services industry, preferably in a client facing role.
• Deep understanding of Foreign Exchange / Money Markets, structure of a Trading desk, venues and technologies used. eFX background preferred.
• Genuine curiosity about emerging technologies, Python knowledge.
• Ability to use data to make decisions, analyse trends, simplify complex problems and express themselves thoughtfully.
• Ability to translate a customer's business process to product capability and suggest solutions.
• Relationship Management skills to establish trusted advisor relationships with clients, as well as collaborate with internal Account Team.
• Experience facilitating customer meetings and presenting to an audience in a concise, inspirational and convincing manner, with ability to flex style depending on audience (C-Level / Leadership / Team).
• Strong problem-solving skills.
• Ability to adapt and thrive in a fast-paced environment and rapidly- changing market.
• Bachelor's degree required

Responsibilities

• Develop and execute the revenue retention strategy and customer success plan for FX Trading divisions within our most strategic sell-side and buy-side accounts
• Demonstrate and educate new customers on how to use our products, content, and technologies in a manner that is tailored to their specific use-case
• Build deep relationships with key customer stakeholders to advise engagement strategy and build "LSEG advocates"
• Work along other teams such as Account Managers, Implementation Specialists, Product and Sales Strategy, to ensure we're addressing customers' needs
• Participate in industry events alongside the team to develop networking, brand presence, and stay up to date on industry trends
• Monitor customer health, adoption metrics, renewals and execution of customer success plans
• Partner with sales leadership to provide insights on customer health with a focus on adoption, expansion opportunities and renewals
• Provide insights to Market Development, Customer Operations and Customer Proposition on customer experience and industry trends to drive the voice of the customer in business strategy
• Contribute to overall vision and strategy of the Customer Success Management Group

Skills

FX knowledge

Data-driven

Python basics

Relationship mgmt

Presentation skills

Client facing

Stakeholder mgmt

Education

Bachelor's degree

Job description

The London Stock Exchange Group (LSEG) is seeking a Customer Success Manager to partner with FX trading teams and pre/post-trade users. You will own Customer Success Plans, drive value creation, adoption and renewals across strategic accounts in Forex and money markets.

You will collaborate with Account Managers, Implementation Specialists and Product teams to translate customer needs into product improvements and a best-in-class customer experience.