CX Designer: Shape Digital Experiences & Impact

Barwon Water; Geelong; On-site; AUD 90,000 - 120,000; Full time

Job summary

Barwon Water in Geelong seeks a CX Designer to translate customer insights into practical improvements across digital delivery and operations. You will lead research, co-design sessions and journey-mapping workshops, turning feedback into clear opportunities for action.

Join a collaborative team to prototype solutions, measure outcomes and influence how services are designed and delivered for the community.

Qualifications

• Experienced customer experience, service design or UX professional.
• Ability to translate customer needs into actionable recommendations.
• Skilled facilitator and collaborator across multidisciplinary teams.

Responsibilities

• Conduct research, co-design and journey-mapping workshops.
• Develop customer journeys, service blueprints and prototypes.
• Measure outcomes and connect customer insights to delivery.

Job description

Barwon Water in Geelong seeks a CX Designer to translate customer insights into practical improvements across digital delivery and operations. You will lead research, co-design sessions and journey-mapping workshops, turning feedback into clear opportunities for action.

Join a collaborative team to prototype solutions, measure outcomes and influence how services are designed and delivered for the community.