Furniture Store Leader – Sales, Service & Coaching (Mackay)

Fantastic Furniture; Mackay Regional; On-site; AUD 60,000 - 76,000; Full time

Job summary

Fantastic Furniture in Mackay is seeking an Assistant Manager to back the Retail Business Leader in running the store and leading the team. You will coach staff, drive sales, assist customers with furniture choices, and help manage stock and warehouse activities to keep the showrooms well presented.

As a hands-on retail leader, you’ll contribute to a high-quality customer experience, maintain safety protocols, and be flexible to work across the roster, including weekends, to meet busy trading

Qualifications

• Experience as an Assistant Manager, Supervisor or Team Leader in retail.
• Practical approach across sales and warehouse activities.
• Confidence coaching people and supporting team performance.
• Strong communication, organisation and customer service skills.
• Focus on sales results and creating a great customer experience.
• Flexibility to work across the retail roster, including weekends.

Responsibilities

• Support the daily running of the store and lead in the Retail Business Leader's absence.
• Coach and motivate the team to achieve sales and service goals.
• Help customers find furniture that suits their homes and budgets.
• Maintain store presentation and merchandising standards.
• Support stock accuracy, deliveries and safe warehouse practices.
• Resolve customer enquiries and help the team manage busy trading periods.
• Build a positive team environment where safety comes first.

Skills

Retail leadership

Sales & warehouse coordination

Coaching & team development

Communication & customer service

Sales results orientation

Weekend availability

Job description

Fantastic Furniture in Mackay is seeking an Assistant Manager to back the Retail Business Leader in running the store and leading the team. You will coach staff, drive sales, assist customers with furniture choices, and help manage stock and warehouse activities to keep the showrooms well presented.

As a hands-on retail leader, you’ll contribute to a high-quality customer experience, maintain safety protocols, and be flexible to work across the roster, including weekends, to meet busy trading