Assistant Store Manager - Mackay: Lead Sales & Service

find your Fantastic career; Mackay Regional; Hybrid; AUD 60,000 - 68,000; Full time

Job summary

Fantastic Furniture Mackay is seeking an Assistant Manager to support the store's day-to-day operations and lead the team in the absence of the Retail Business Leader. You will coach staff, drive sales, and ensure customers receive friendly, practical service on the showroom floor and across stock and warehouse activities.

The role requires experience in retail leadership, strong communication, and a focus on delivering an excellent customer experience while maintaining store standards and

Qualifications

• Experience as an Assistant Manager, Supervisor, or Team Leader in retail.
• Strong communication, organisation and customer service skills.
• Focus on sales results and creating a great customer experience.

Responsibilities

• Support the daily running of the store and lead in the Retail Business Leader's absence.
• Coach and motivate the team to achieve sales and service goals.
• Help customers find furniture that suits their homes and budgets.
• Maintain store presentation and merchandising standards.
• Support stock accuracy, deliveries and safe warehouse practices.
• Resolve customer enquiries and help the team manage busy trading periods.

Skills

Retail leadership

Coaching team

Customer service

Sales focus

Communication

Organisation

Flexibility

Job description

Fantastic Furniture Mackay is seeking an Assistant Manager to support the store's day-to-day operations and lead the team in the absence of the Retail Business Leader. You will coach staff, drive sales, and ensure customers receive friendly, practical service on the showroom floor and across stock and warehouse activities.

The role requires experience in retail leadership, strong communication, and a focus on delivering an excellent customer experience while maintaining store standards and