Assistant store manager - Mackay

Fantastic Furniture; Mackay Regional; Hybrid; AUD 60,000 - 68,000; Full time

Job summary

Fantastic Furniture Mackay is seeking an Assistant Manager to support the store's day-to-day operations and lead the team in the absence of the Retail Business Leader. You will coach staff, drive sales, and ensure customers receive friendly, practical service on the showroom floor and across stock and warehouse activities.

The role requires experience in retail leadership, strong communication, and a focus on delivering an excellent customer experience while maintaining store standards and

Qualifications

• Experience as an Assistant Manager, Supervisor, or Team Leader in retail.
• Strong communication, organisation and customer service skills.
• Focus on sales results and creating a great customer experience.

Responsibilities

• Support the daily running of the store and lead in the Retail Business Leader's absence.
• Coach and motivate the team to achieve sales and service goals.
• Help customers find furniture that suits their homes and budgets.
• Maintain store presentation and merchandising standards.
• Support stock accuracy, deliveries and safe warehouse practices.
• Resolve customer enquiries and help the team manage busy trading periods.

Skills

Retail leadership

Coaching team

Customer service

Sales focus

Communication

Organisation

Flexibility

Job description

# Assistant store manager - Mackay | QLD Regional07-Nov-2026FHL/1956441QLD Regional| | || --- | --- || Category: | Retail || Position Type: | Full Time || Attachments: | No File Attached || Application Close Date: | 05-Dec-2026 |### Job Description**Assistant Manager – Mackay | Fantastic Furniture****About the role**At Fantastic Furniture, we help customers create homes they love. We're looking for an Assistant Manager to support our Mackay team and help keep the store running smoothly. Working alongside the Retail Business Leader, you'll lead by example, coach your team and ensure customers receive friendly, practical service. You'll be involved across the store, from driving sales on the showroom floor to supporting stock and warehouse operations.**What you'll be doing*** Support the daily running of the store and lead in the Retail Business Leader's absence.* Coach and motivate the team to achieve sales and service goals.* Help customers find furniture that suits their homes and budgets.* Maintain store presentation and merchandising standards.* Support stock accuracy, deliveries and safe warehouse practices.* Resolve customer enquiries and help the team manage busy trading periods.* Build a positive team environment where safety comes first.**What you'll bring*** Experience as an Assistant Manager, Supervisor or Team Leader in retail.* A practical approach and willingness to work across sales and warehouse activities.* Confidence coaching people and supporting team performance.* Strong communication, organisation and customer service skills.* A focus on sales results and creating a great customer experience.* Flexibility to work across the retail roster, including weekends.**Ready for your next move?**If you enjoy leading people and getting involved in the day-to-day action, we'd love to hear from you.**Apply now with your resume.**