Funeral Services Associate – Crematorium Ops, 2 RDOs

The Greater Metropolitan Cemeteries Trust; Melbourne; On-site; AUD 70,000 - 85,000; Full time

Benefits offered by this job

Comprehensive induction program

Two RDOs per month

Fantastic Training and Development

Free onsite car parking

Uniform, PPE and Laundry services

Employee Assistance Program

Job summary

The Greater Metropolitan Cemeteries Trust is seeking a dedicated Funeral Services Officer to support crematorium operations and client service at Altona. You will handle data administration, gatehouse duties and memorialisation tasks with empathy and professionalism.

The role is permanent full-time, $77,566.99 per year, with two RDOs per month. A current driver's licence, attention to detail and strong MS Office skills are essential, along with a customer-focused approach and the ability to

Qualifications

• Experience in customer service with a calm, professional demeanor.
• Current driver's license is mandatory.
• Strong attention to detail and ability to manage competing priorities.
• Effective communication with bereaved families and team members.
• Multilingual skills are desirable.
• Familiarity with Audio/Visual equipment is desirable.
• Mechanical aptitude or qualifications are advantageous.

Responsibilities

• General crematorium duties including processing and CR storage.
• Data administration of deceased and cremated remains.
• Gatehouse duties escorting funeral services and families to burial site.
• Interments with no family present and related retrieval/scattering tasks.
• Memorialisation options including plaque management.
• Receiving deliveries from funeral directors and verifying paperwork.

Skills

Current Driver's license

Customer service

Attention to detail

Communication

Emotional intelligence

Tools

Microsoft Office

Job description

The Greater Metropolitan Cemeteries Trust is seeking a dedicated Funeral Services Officer to support crematorium operations and client service at Altona. You will handle data administration, gatehouse duties and memorialisation tasks with empathy and professionalism.

The role is permanent full-time, $77,566.99 per year, with two RDOs per month. A current driver's licence, attention to detail and strong MS Office skills are essential, along with a customer-focused approach and the ability to