Funeral Arranger/ Conductor

MAYDAY Recruitment Group; Maclean; On-site; AUD 55,000 - 75,000; Full time

Job summary

MAYDAY Recruitment Group is partnering with a respected funeral services organisation to recruit a Funeral Arranger/Conductor for the Maclean team. This role focuses on helping families, delivering dignified farewells and supporting the local community.

You don’t necessarily need prior funeral industry experience; what matters is your ability to connect with people, listen, stay composed under pressure and treat every family with care and respect.

Qualifications

• You don’t necessarily need previous funeral industry experience.
• You have a natural ability to connect with people, listen, stay composed under pressure and treat families with care and respect.
• Full training and ongoing support will be provided.

Responsibilities

• Meeting with families and listening carefully to their wishes.
• Helping families plan and coordinate meaningful funeral services.
• Conducting funeral services with professionalism, warmth and respect.
• Being a calm and reassuring presence for families throughout the process.
• Working respectfully and professionally around deceased persons.
• Coordinating the details behind each service to ensure everything runs smoothly.
• Building relationships with local nursing homes, businesses and community contacts.
• Working closely with colleagues in Grafton to coordinate services and provide the best possible support to families.
• Managing the day-to-day responsibilities of the Maclean location with confidence and initiative.
• Keeping communication open with the wider team and proactively seeking support when needed.
• Maintaining high standards of care, presentation, safety and compliance.
• Participating in an on-call roster, including occasional after-hours and overnight call-outs.

Job description

MAYDAY Recruitment is partnering with a highly respected organisation in the funeral services industry to find a Funeral Arranger/Conductor to join their Maclean team.

This is a role for someone who genuinely enjoys helping people, creating calm in difficult situations and delivering exceptional service to their local community.

You don't necessarily need previous funeral industry experience. What matters most is your ability to connect with people, listen, stay composed under pressure and treat every family with care and respect. Full training and ongoing support will be provided.

MAYDAY Recruitment is partnering with a highly respected organisation in the funeral services industry to find a Funeral Arranger/Conductor to join their Maclean team.

This is a role for someone who genuinely enjoys helping people, creating calm in difficult situations and delivering exceptional service to their local community.

You don't necessarily need previous funeral industry experience. What matters most is your ability to connect with people, listen, stay composed under pressure and treat every family with care and respect. Full training and ongoing support will be provided.

What makes this role different?

This is more than a customer service role. You'll be there for people during some of the most significant moments of their lives, helping families feel supported and ensuring their loved one's farewell is handled with dignity.

Based in Maclean, you'll play an important role in supporting local families and building relationships throughout the surrounding community. This is a unique opportunity for someone who enjoys working independently, taking ownership of their day and making a genuine difference locally.

While you'll be the main point of contact at the Maclean location, you'll remain an important part of the wider Grafton team. Strong communication is key, as you'll work closely with colleagues remotely, keeping connected, sharing updates and reaching out for support when needed.

You'll need to be comfortable working independently, as well as working respectfully with deceased persons and supporting families experiencing grief and loss.

If you've worked in hospitality, aged care, community services, healthcare, retail, events or another people-focused environment, your experience could translate incredibly well.

What you'll be doing

• Meeting with families and listening carefully to their wishes
• Helping families plan and coordinate meaningful funeral services
• Conducting funeral services with professionalism, warmth and respect
• Being a calm and reassuring presence for families throughout the process
• Working respectfully and professionally around deceased persons
• Coordinating the details behind each service to ensure everything runs smoothly
• Building relationships with local nursing homes, businesses and community contacts
• Working closely with colleagues in Grafton to coordinate services and provide the best possible support to families
• Managing the day-to-day responsibilities of the Maclean location with confidence and initiative
• Keeping communication open with the wider team and proactively seeking support when needed
• Maintaining high standards of care, presentation, safety and compliance
• Participating in an on-call roster, including occasional after-hours and overnight call-outs

We're looking for someone who...

Most importantly, you're a good people person who is comfortable taking ownership and working independently.

You may be someone who:

• Has a natural ability to make people feel comfortable and at ease
• Is compassionate, emotionally mature and genuinely caring
• Communicates clearly and keeps others informed
• Is confident working independently without direct supervision
• Enjoys being part of a team, even when colleagues aren't based in the same location
• Is proactive, resourceful and comfortable reaching out when support is needed
• Takes initiative and can confidently manage changing priorities throughout the day
• Enjoys connecting with the local community, visiting nursing homes and building relationships with local businesses
• Is highly organised and takes pride in getting the details right
• Is comfortable working with deceased persons and supporting grieving families
• Holds a current unrestricted driver's licence
• Is comfortable with the travel requirements, flexible working needs and an occasional weekend on-call roster

Funeral industry experience is welcome, but not essential. We're open to people from a range of backgrounds who have the right attitude, transferable skills and confidence to learn.

Although you'll work independently in Maclean, you won't be expected to figure everything out on your own. Your training will include time with the experienced team in Grafton, where you'll shadow colleagues and learn the processes, systems and practical requirements of the role.

Why you'll love it

• Meaningful work: Make a genuine difference to families during some of life's most difficult moments.
• Community connection: Build relationships with local families, nursing homes and businesses across the Maclean area.
• Independence: Take ownership of your role and manage your day with confidence.
• Training and support: Learn the funeral industry with guidance from an experienced team.
• Teamwork: Be part of a supportive wider team based in Grafton.
• Career development: Develop specialist skills and build a rewarding long-term career within an essential services industry.

Could this be you?

Perhaps you've spent years working in aged care or community services and enjoy building relationships with people in your local area.

Perhaps you've worked in hospitality, customer service or events and know how to stay organised, take initiative and look after people when emotions are high.

Or perhaps you're looking for a more meaningful career where you can work independently while still being part of a supportive team.

If you're compassionate, community-minded and confident working autonomously, and you'd find it a privilege to support grieving families, we'd love to hear from you.