Full-Time Receptionist & Administrative Assistant

Rni Imports Pty Ltd; Queensland; On-site; AUD 52,000 - 64,000; Full time

Job summary

RNI Imports (Cafe Solutions) in Brendale, Queensland, is seeking a friendly Receptionist and Administration Assistant to join our growing operations team on a full-time basis. You will be the welcoming face of the brand, handling daily administrative tasks, managing inquiries, assisting showroom visitors, and ensuring smooth order processing.

This role blends office admin with customer service and hands-on operational support, requiring clear communication across phone, email, live chat, and in

Qualifications

• Friendly, approachable receptionist with a focus on service.
• Strong data entry and accuracy for order processing.
• Professional communication across phone, email, and live chat.
• Ability to support busy operations and showroom visitors.

Responsibilities

• Front Desk & Showroom: Warmly greet visiting customers and walk-ins (no sales required—just exceptional service and direction).
• Order Processing: Process online orders, input data accurately, and facilitate customer collections/pickups.
• Communications: Manage incoming phone calls, email inquiries, and live website chat promptly and professionally.
• Operational Support: Work closely with the operations team, assist with general administrative duties

Skills

Customer service

Telephone etiquette

Data entry

Multi-tasking

Team player

Job description

RNI Imports (Cafe Solutions) has been supplying top-quality commercial café and restaurant furniture for over 17 years. We proudly work with major national brands like Red Rooster, Donut King, and Oporto, alongside thousands of independent hospitality venues across Australia. Operating across Brisbane and Melbourne, we are currently experiencing an exciting phase of growth.

About the role

Working on-site at our Brendale office and showroom, you will join our collaborative operations team. You will be the friendly face and voice of our brand, handling day-to-day administrative tasks, managing incoming inquiries, assisting showroom visitors, and keeping order processing flowing smoothly.

Key responsibilities

Front Desk & Showroom: Warmly greet visiting customers and walk-ins (no sales required—just exceptional service and direction).

Order Processing: Process online orders, input data accurately, and facilitate customer collections/pickups.

Communications: Manage incoming phone calls, email inquiries, and live website chat promptly and professionally.

Operational Support: Work closely with the operations team, assist with general administrative duties

About you

Customer-Focused: Friendly, approachable, and professional when greeting guests in person or speaking over the phone.

Organised Multitasker: Able to manage competing priorities, learn new systems quickly, and maintain attention to detail.

Team Player with a Can-Do Attitude: Willing to roll up your sleeves, adapt to changing needs, and support other team members.

Self-Motivated: Comfortable working as part of a team or independently and unsupervised when required.

Clear Communicator: Strong verbal and written communication skills across all channels (phone, email, live chat).

Full-time employment in a growing industry-leading company.

Variety in your workday—a great mix of office administration, customer interaction, and hands-on operational support.

Your application will include the following questions:

• Which of the following statements best describes your right to work in Australia?
• What's your expected annual base salary?
• How many years' experience do you have as a Receptionist and Administration Assistant?
• How much notice are you required to give your current employer?

Customer service and Data entry administrator