On-Site Front Desk & Admin Assistant - Customer Support

RNI Imports pty ltd; City of Melbourne; On-site; AUD 52,000 - 64,000; Full time

Job summary

RNI Imports (Cafe Solutions) in Brendale, Queensland, is seeking a friendly Receptionist and Administration Assistant to join our growing operations team on a full-time basis. You will be the welcoming face of the brand, handling daily administrative tasks, managing inquiries, assisting showroom visitors, and ensuring smooth order processing.

This role blends office admin with customer service and hands-on operational support, requiring clear communication across phone, email, live chat, and in

Qualifications

• Friendly, approachable receptionist with a focus on service.
• Strong data entry and accuracy for order processing.
• Professional communication across phone, email, and live chat.
• Ability to support busy operations and showroom visitors.

Responsibilities

• Front Desk & Showroom: Warmly greet visiting customers and walk-ins (no sales required—just exceptional service and direction).
• Order Processing: Process online orders, input data accurately, and facilitate customer collections/pickups.
• Communications: Manage incoming phone calls, email inquiries, and live website chat promptly and professionally.
• Operational Support: Work closely with the operations team, assist with general administrative duties

Skills

Customer service

Telephone etiquette

Data entry

Multi-tasking

Team player

Job description

RNI Imports (Cafe Solutions) in Brendale, Queensland, is seeking a friendly Receptionist and Administration Assistant to join our growing operations team on a full-time basis. You will be the welcoming face of the brand, handling daily administrative tasks, managing inquiries, assisting showroom visitors, and ensuring smooth order processing.

This role blends office admin with customer service and hands-on operational support, requiring clear communication across phone, email, live chat, and in