Receptionist

AJ's Total Truck Gear; Toowoomba Regional; On-site; AUD 28,000 - 39,000; Part time

Job summary

AJ's Total Truck Gear in Queensland head office is seeking a part-time Receptionist to be the first point of contact for customer enquiries and office communications. You will provide support to the Office and Leadership team and maintain a constant presence in the head office on a part-time basis.

You will handle inbound queries, answer calls, greet guests, keep the office well presented, and manage invoicing and freighting tasks across branches, ensuring timely updates to customers.

Qualifications

• Excellent written and verbal communication skills.
• Well organized with the ability to plan tasks in advance.
• Strong customer service focus and professional presentation.

Responsibilities

• Handle inbound queries and respond promptly.
• Answer phone calls and pass messages to team members.
• Greet and assist guests entering the office.
• Maintain a clean and well-presented office at all times.
• Process invoices and coordinate freight with Dispatch.
• Organise packing, invoicing and freighting of consumable orders.
• Coordinate with freight to Powder coaters and relay ETAs.
• Communicate with Melbourne and Perth branches about freighting orders and ETAs.
• Keep customers updated on order progress.

Skills

Excellent communication

Organized

Customer service

Multitasking

Education

High school diploma

Tools

MS Office

Job description

The Receptionist will act as the first point of contact for customer enquiries and those contacting the office, managing reception and day-to-day communication and administration of the business. You will provide support to the Office and Leadership team and maintain a constant presence in the Queensland head office on a part-time basis.

Key responsibilities

• Handle all inbound queries and respond in a timely manner
• Answer phone calls whilst maintaining a strong level of customer service, passing on calls to team members and taking messages where appropriate
• Greet and assist all guests as they enter the office
• Ensure the office is clean and well presented at all times
• Invoice orders as they are completedBook freight of orders once complete and relay information to Dispatch team
• Organize packing, invoicing and freighting of Consumable Orders
• Book orders to go to Powder coaters and communicate with dispatch team about ETAs
• Communicate with Melbourne and Perth Branch about freighting orders and their ETAs
• Keep customers updated with the progress of orders

About you

• Honest with a high degree of reliability
• Professionally minded with a friendly and approachable demeanor
• Well organized and able to plan tasks in advance
• An excellent communicator (both written and verbal) with conflict resolution techniques
• Able to produce work with a strong level of attention to detail