Full time

Hiring4Health; Randwick City Council; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Comprehensive training

Birthday day off

Meaningful difference for participants

Supportive environment

Job summary

Zohorecruit invites applications for an NDIS SIL Manager (Team Leader / House Manager) at our Maroubra site. You will oversee day-to-day operations, coach staff, and ensure service delivery aligns with each participant's SIL plan and goals.

You will lead a compassionate team, develop rosters, deliver onboarding and training, and collaborate with families, participants and service providers to achieve high-quality outcomes in a culturally aligned environment.

Qualifications

• Minimum 2 years experience in Supported Independent Living (SIL).
• Strong understanding of NDIS frameworks and SIL plans.
• Ability to lead, coach and develop a team to achieve quality outcomes.
• Autonomous work style with strong planning and time management.
• Ability to coordinate care plans and engage with families and service providers.
• Experience with behavioural plans, restrictive practices and complex needs.

Responsibilities

• Oversee daily operations of the SIL home and ensure care plans are followed.
• Lead, coach and model person-centered practices for the team.
• Develop fortnightly rosters and allocate staff based on care needs.
• Provide onboarding, orientation and ongoing training for staff.
• Conduct regular team meetings and performance supervision.
• Coordinate with participants, families and local service providers.
• Review incidents, complaints and ensure compliance with policies.

Skills

Leadership

Coaching

Team development

Planning

Time management

Problem solving

Organisational skills

Resourcing

Customer service

Empathy

NDIS knowledge

Job description

NDIS SIL Manager (Team Leader / House Manager)

Maroubra, Australia | Posted on 21/05/2025

Our client is a provider of Supported Independent Living (SIL) and Respite Accommodation (MTA/STA) for NDIS participants across Sydney. They specialise in culturally and linguistically aligned care services to participants from diverse backgrounds such as Chinese, Indian, Vietnamese, Spanish, Indonesian, Korean, Italian, and many others.

In each of their homes, their participants and carers share language and cultural backgrounds.

As the SIL Manager (Team Leader / House Manager), you will oversee the day-to-day operations of the site, ensuring effective and efficient service delivery through role modeling, coaching, and supervision of staff. You will work under the general direction of the Area Manager and Directors and provide participants with support that aligns with their goals and NDIS SIL plans, assisting them in achieving independent living.

Your role includes

• Oversee the daily operations of our Supported Independent Living Home
  
• Leading and modeling effective person-centered practices, including working
  
• individually with participants, planning and delivering work per care plans, providing support to families and carers, and working with local service providers.
  
• Supporting the team in providing high-quality services in line with participant care plans, goals, and outcomes.
  
• Developing fortnightly rosters, allocating staff according to contracted hours, planned leave, and participants' care rosters.
  
• Providing effective onboarding, site orientation, and training to new employees, supporting their engagement and learning journey.
  
• Conducting regular team meetings and monthly practice supervision to assess the performance of each team member.
  
• Working with staff, participants, families, and other stakeholders to understand and resolve concerns.
  
• Coordinating on-site support and reviewing incidents and complaints.
  
• Ensuring staff work within Ample Life’s Code of Conduct, policies, and procedures of the Quality Management System.
  

Requirements

To be considered for the position, you must have

• Minimum 2 years experience in Supported Independent Living (SIL) and a strong
  
• understanding of NDIS
  
• Capacity to effectively lead, coach, and develop a team to achieve the best quality
  
• service outcomes.
  
• Ability to work both autonomously and as part of a team, incorporating effective
  
• planning, time management, problem-solving, organisational skills, resourcing, and
  
• achieving quality outcomes.
  
• Ability to plan and prioritise to meet customer service delivery requirements.
  
• An understanding of available community services, networks, and supports.
  
• Experience with behavioural management plans, restrictive practices and behaviours of concerns / high medical needs, manual handling, and medications
  
• Empathy and passion to make a difference in the lives of those they serve.
  
• A sound understanding of the NDIS Quality and Safeguarding framework
  
• Relevant immunisation paperwork
  

As a member of a team, you will enjoy competitive compensation and benefits that

include:

• Comprehensive training and development opportunities to enhance your skills and
  
• advance your career
  
• Day off on your birthday to celebrate your special day
  
• The opportunity to make a meaningful difference in the lives of the participants
  
• while working in a supportive and rewarding environment