Fulfilment Manager - Delacombe

Delacombe Warehouse; Ballarat; On-site; AUD 90,000 - 125,000; Full time

Benefits offered by this job

Team discount

OnePass membership

Exclusive benefits for team members

12 weeks parental leave

Travel opportunities within store team

Job summary

Bunnings in Ballarat is seeking a Fulfilment Manager to lead daily operations at the Delacombe Warehouse within the Trade area, delivering exceptional service to Trade customers.

You will oversee a high-volume fulfilment environment, managing inventory, order fulfilment, safety, and customer service while coordinating with Supervisors, Pickers and Forklift Operators to ensure orders are picked, dispatched on time and delivered efficiently.

Qualifications

• Experience leading teams in fulfilment, warehousing or supply chain operations.
• Strong experience in high-volume pick, pack, inventory and order fulfilment operations.
• Proven ability to lead, coach and develop operational teams.
• Good understanding of warehouse operations, inventory management and customer fulfilment processes.
• Experience managing operational KPIs across safety, service, productivity and cost.
• Champion of a Safe & Secure environment with safety leadership.

Responsibilities

• Lead, coach and develop a small to medium operational team.
• Create a strong safety-first culture and ensure site compliance.
• Oversee performance across key metrics including safety, service, inventory accuracy, fulfilment and cost.
• Oversee high-volume inventory, pick-pack and dispatch operations.
• Ensure orders are picked accurately, in full and delivered on time.
• Act on customer feedback to improve the end-to-end customer experience.
• Partner with Commercial Sales teams to support customer growth and service outcomes.
• Build an engaged, high-performing team culture aligned to Bunnings values.

Job description

Join us and experience Bunnings from the other side of the counter!

What’s in it for you when you’re part of our team:

Team discount at Bunnings and other Wesfarmers brands including Kmart, Target and Officeworks to name a few

Free standard OnePass membership

Access to over 100+ exclusive team member benefits across health, shopping, travel and stay, wealth, work and leave

12 weeks paid parental leave, regardless of gender

Fun stuff like annual festive gifts, discounted food and drinks at our Bunnings Cafe, and travelling store team member opportunities

We’re genuinely invested in your career and no matter where you start with us, that pathway is yours to build

About the Role

At Bunnings, we're committed to providing our customers with the widest range, lowest prices and best experience. We're looking for an experienced Fulfilment Manager to lead the day-to-day operations across our Trade area of our Delacombe Warehouse and play a key role in delivering exceptional service to Trade customers.

As a Fulfilment Manager, you will oversee for the daily operations of a high-volume fulfilment environment, overseeing inventory management, order fulfilment, team leadership, safety and customer service outcomes.

Reporting to the Site Manager, you will lead a small team of 7 team members and work closely with Supervisors, Customer Service Officers, Pickers and Forklift Operators to ensure orders are picked accurately, dispatched on time and delivered efficiently to our Trade customers.

You will oversee the Fulfilment department, driving performance across safety, service, cost and team engagement while partnering with Commercial teams and other local stores across the network.

What's Involved

• Lead, coach and develop a small to medium operational team
• Create a strong safety-first culture and ensuring compliance across the site
• Oversee performance across key metrics including safety, service, inventory accuracy, fulfilment and cost
• Oversee high-volume inventory, pick-pack and dispatch operations
• Ensure orders are picked accurately, in full and delivered on time
• Action customer feedback to improve the end-to-end customer experience
• Partner with Commercial Sales teams to support customer growth and service outcomes
• Building an engaged, high-performing team culture aligned to Bunnings values

Who We're Looking For

Bringing experience across fulfilment, warehousing or supply chain operations, you’re someone who enjoys leading from the floor and supporting your team to connect with customers and making things happen. You understand what great service looks like in a trade environment and take pride in delivering it consistently.

You bring a collaborative mindset, working closely with others to solve problems and deliver results. You’re comfortable balancing day-to-day operations with longer-term thinking, and you enjoy building strong relationships that make a difference.

You'll Need

• Demonstrated experience leading teams within a warehouse, fulfilment, distribution centre or supply chain environment
• Strong experience in high-volume pick pack, inventory and order fulfilment operations
• Proven ability to lead, coach and develop operational teams
• Good understanding of warehouse operations, inventory management and customer fulfilment processes
• Experience managing operational KPIs across safety, service, productivity and cost
• Be a champion of a Safe & Secure environment by role‑modelling safety leadership and ensuring compliance with policies and procedures
• Experience overseeing rosters and budgets

You’ll be part of a workplace where you’ll feel like you belong.

We love the diversity across our teams, brought together in an inclusive culture guided by our values. We welcome applications from individuals of all ages, cultural backgrounds, abilities, sexual orientations, and gender identities.We strongly encourage Aboriginal and Torres Strait Islander peoples to apply and join us in shaping a workplace that celebrates First Nations voices, perspectives, and contributions. Please note, you must be age 15 or over to apply for a role at Bunnings.

Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand. We're proud to support project builders, commercial tradespeople and the housing industry through our network of stores, trade centres, frame and truss sites and online.

At Bunnings, our purpose is simple: we’re here to inspire people to have a red hot go! Whether that's backing our team to grow, supporting customers to take on new projects, or helping communities make a real difference. By joining our passionate and diverse team, you will be part of a culture that encourages you to roll up your sleeves and build something great together.

Please note if you are offered a role with us, background checks may be required. This can include police, employment, medical and qualification checks. If a police check search returns a criminal record, Bunnings will assess whether the record impacts your ability to perform the key requirements of the role.