Fulfilment Centre Customer Service Officer

Laverton North WH Customer Fulfilment Centre; Melbourne; On-site; AUD 35,000 - 51,000; Full time

Benefits offered by this job

Team discount

OnePass membership

Exclusive benefits across health, food

Parental leave 12 weeks

Festive gifts and cafe discounts

Career growth pathway

Job summary

Bunnings is seeking a Job Board Specialist to drive online order support operations at our Laverton North Fulfilment Centre in Melbourne. You will monitor and manage orders via our job board system, deliver excellent customer service, and ensure fulfilment processes run smoothly and safely.

Prior logistics experience is desirable. The role emphasizes cross-team coordination, stakeholder engagement, and maintaining high safety standards while building a long-term career within the organisation.

Qualifications

• Strong planning and organisational skills.
• Ability to prioritise and manage time effectively.
• Safety- and procedure-focused approach.
• Proactive attitude and willingness to learn.

Responsibilities

• Process purchase orders for customers.
• Contribute to a great team culture.
• Act as conduit between customer service and order fulfilment sites.
• Build strong relationships with Account Managers and local stores.
• Support accurate orders for account management teams.
• Ensure interactions are captured through the CRM/job board system.

Skills

Planning & organisation

Prioritisation

Safety & procedures

Proactive learning

Tools

Job board system

CRM system

Job description

Join us and experience Bunnings from the other side of the counter!

What’s in it for you when you’re part of our team:

Team discount at Bunnings and other Wesfarmers brands including Kmart, Target and Officeworks to name a few

Free standard OnePass membership

Access to over 100+ exclusive team member benefits across health, shopping, travel and stay, wealth, work and leave

12 weeks paid parental leave, regardless of gender

Fun stuff like annual festive gifts, discounted food and drinks at our Bunnings Cafe, and travelling store team member opportunities

We’re genuinely invested in your career and no matter where you start with us, that pathway is yours to build

Our Laverton North site has permanent full-time roles as well as a 12 month secondment

About the role:

• Base adult rate from $31.22

Our Fulfilment Centre plays a vital role in supporting our stores and customers. By accurately packing and delivering our customer online orders in full and on time, we work together to elevate pressure off our stores and exceed customer expectations.

As a Job Board Specialist, you will be the driving force behind our online order support operations. Your responsibilities will include monitoring and managing orders via our job board system, providing exceptional customer service, and ensuring our fulfilment processes run smoothly and safely. Prior logistics experience is desirable for this role.

What’s involved:

• Process purchase orders for our customers
• Contribute to a great team culture
• Be the conduit between our customer service teams & order fulfilment sites
• Build strong relationships with all internal stakeholders such as Account Managers and local stores
• Support accurate orders for our account management teams
• Work with our CRM system stakeholders to ensure all interactions are delivered through this system to become one point for our customers
• Listen & action customer feedback to improve overall customer service experience whilst supporting the relationship and retention of our customer base

Who we’re looking for:Our Job Board Specialists are the key communicators between the floor team and our customers. Monitoring and managing the job board system, to ensure all orders are processed efficiently and our customers are kept in the loop. Customer satisfaction and safety is our top priority. Job Board Specialists coordinate with various teams and stakeholders to maintain a seamless operation and uphold safety standards.

You’ll need:

• Strong Planning & organisational skills
• Ability to prioritise & manage time effectively
• To be safety and procedure focused
• A proactive approach and willingness to learn

You’ll be part of a workplace where you’ll feel like you belong.

Bunnings strives to ensure everyone is treated fairly and our team are committed to supporting you at any stage of your recruitment journey. Be sure to let us know if you require an adjustment and we can provide the most appropriate support for you. Contact us at ****@bunnings.com.au and a member of the team will be in touch.

We love the diversity across our teams, brought together in an inclusive culture guided by our values. We welcome applications from individuals of all ages, cultural backgrounds, abilities, sexual orientations, and gender identities.We strongly encourage Aboriginal and Torres Strait Islander peoples to apply and join us in shaping a workplace that celebrates First Nations voices, perspectives, and contributions. Please note, you must be age 15 or over to apply for a role at Bunnings.

We’re all about fairness at Bunnings, and our team’s here to support you every step of the way. If you need any adjustments, just let us know - we’re here to help. If you’ve got the experience, skills, and drive to grow - but don’t quite nail every part of the job description - we still want to hear from you. For support, contact us at ****@bunnings.com.au.

About Us

Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand. We're proud to support project builders, commercial tradespeople and the housing industry through our network of stores, trade centres, frame and truss sites and online.

At Bunnings, our purpose is simple: we’re here to inspire people to have a red hot go! Whether that's backing our team to grow, supporting customers to take on new projects, or helping communities make a real difference. By joining our passionate and diverse team, you will be part of a culture that encourages you to roll up your sleeves and build something great together. If you’re ready to have a go,

Please note if you are offered a role with us, background checks may be required. This can include police, employment, medical and qualification checks. If a police check search returns a criminal record, Bunnings will assess whether the record impacts your ability to perform the key requirements of the role.

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