Fulfilment Centre Customer Service Officer

Bunnings; Melbourne; On-site; AUD 35,000 - 51,000; Full time

Benefits offered by this job

Team discount

OnePass membership

Exclusive benefits

Parental leave

Festive gifts

Job summary

Bunnings, a leading Australian retailer, is seeking a dedicated Fulfilment Centre team member to accurately pack and deliver online orders, supporting stores and customers across Victoria. This on-site role emphasises accuracy, teamwork, and customer satisfaction, with clear pathways for career development within the Wesfarmers group.

Based at Laverton North, you will work daytime shifts, starting from a base rate of $31.22/hour, and contribute to efficient order processing, safety practices,

Qualifications

• Strong planning and organisational skills.
• Ability to prioritise and manage time effectively.
• Safety and procedure focused.
• Attention to detail.
• Proactive approach and willingness to learn.
• Excellent communication skills.

Responsibilities

• Process purchase orders for customers.
• Contribute to a great team culture.
• Be the conduit between customer service teams and order fulfilment sites.
• Build strong relationships with internal stakeholders such as Account Managers and local stores.
• Support accurate orders for account management teams.
• Work with CRM system stakeholders to ensure all interactions are delivered through this system.
• Listen and action customer feedback to improve service and retention.

Skills

Planning

Organisational skills

Time management

Safety

Attention to detail

Communication

Job description

Benefits

• Team discount at Bunnings and other Wesfarmers brands including Kmart, Target and Officeworks to name a few
• Free standard OnePass membership
• Access to over 100+ exclusive team member benefits across health, shopping, travel and stay, wealth, work and leave
• 12 weeks paid parental leave, regardless of gender
• Fun stuff like annual festive gifts, discounted food and drinks at our Bunnings Cafe, and travelling store team member opportunities

We're genuinely invested in your career and no matter where you start with us, that pathway is yours to build.

Our Laverton North site has permanent full-time roles as well as a 12 month secondment.

About the role

Base adult rate from $31.22

Shift times 7.00am till 3.00pm and 10.00am till 6.00pm.

Our Fulfilment Centre plays a vital role in supporting our stores and customers. By accurately packing and delivering our customer online orders in full and on time, we work together to elevate pressure off our stores and exceed customer expectations.

Responsibilities

Your responsibilities will include monitoring and managing orders via our job board system, providing exceptional customer service, and ensuring our fulfilment processes run smoothly and safely.

• Process purchase orders for our customers
• Contribute to a great team culture
• Be the conduit between our customer service teams & order fulfilment sites
• Build strong relationships with all internal stakeholders such as Account Managers and local stores
• Support accurate orders for our account management teams
• Work with our CRM system stakeholders to ensure all interactions are delivered through this system to become one point for our customers
• Listen & action customer feedback to improve overall customer service experience whilst supporting the relationship and retention of our customer base

Desired skills and attributes

• Strong Planning & organisational skills
• Ability to prioritise & manage time effectively
• To be safety and procedure focused
• Attention to detail
• A proactive approach and willingness to learn
• Excellent communication skills

We love the diversity across our teams, brought together in an inclusive culture guided by our values. We welcome applications from individuals of all ages, cultural backgrounds, abilities, sexual orientations, and gender identities. We strongly encourage Aboriginal and Torres Strait Islander peoples to apply and join us in shaping a workplace that celebrates First Nations voices, perspectives, and contributions. Please note, you must be age 15 or over to apply for a role at Bunnings.

Additional information

Bunnings reserves the right to close job advertisements at any time.

We do not accept unsolicited resumes from recruitment agencies, as we have a dedicated internal Talent Acquisition team managing all hiring processes.

About Bunnings

Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand. We're proud to support project builders, commercial tradespeople and the housing industry through our network of stores, trade centres, frame and truss sites and online. At Bunnings, our purpose is simple: we're here to inspire people to have a red hot go! Whether that's backing our team to grow, supporting customers to take on new projects, or helping communities make a real difference. By joining our passionate and diverse team, you will be part of a culture that encourages you to roll up your sleeves and build something great together.

Please note if you are offered a role with us, background checks may be required. This can include police, employment, medical and qualification checks. If a police check search returns a criminal record, Bunnings will assess whether the record impacts your ability to perform the key requirements of the role.

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