Fulfilment Centre Customer Service Specialist

Bunnings; Melbourne; On-site; AUD 35,000 - 51,000; Full time

Benefits offered by this job

Team discount

OnePass membership

Exclusive benefits

Parental leave

Festive gifts

Job summary

Bunnings, a leading Australian retailer, is seeking a dedicated Fulfilment Centre team member to accurately pack and deliver online orders, supporting stores and customers across Victoria. This on-site role emphasises accuracy, teamwork, and customer satisfaction, with clear pathways for career development within the Wesfarmers group.

Based at Laverton North, you will work daytime shifts, starting from a base rate of $31.22/hour, and contribute to efficient order processing, safety practices,

Qualifications

• Strong planning and organisational skills.
• Ability to prioritise and manage time effectively.
• Safety and procedure focused.
• Attention to detail.
• Proactive approach and willingness to learn.
• Excellent communication skills.

Responsibilities

• Process purchase orders for customers.
• Contribute to a great team culture.
• Be the conduit between customer service teams and order fulfilment sites.
• Build strong relationships with internal stakeholders such as Account Managers and local stores.
• Support accurate orders for account management teams.
• Work with CRM system stakeholders to ensure all interactions are delivered through this system.
• Listen and action customer feedback to improve service and retention.

Skills

Planning

Organisational skills

Time management

Safety

Attention to detail

Communication

Job description

Bunnings, a leading Australian retailer, is seeking a dedicated Fulfilment Centre team member to accurately pack and deliver online orders, supporting stores and customers across Victoria. This on-site role emphasises accuracy, teamwork, and customer satisfaction, with clear pathways for career development within the Wesfarmers group.

Based at Laverton North, you will work daytime shifts, starting from a base rate of $31.22/hour, and contribute to efficient order processing, safety practices,