Fulfilment Centre Customer Service Officer

Bunnings Warehouse; Melbourne; On-site; AUD 35,000 - 51,000; Full time

Benefits offered by this job

Team discount at Bunnings and Wesfarm3

OnePass membership

100+ exclusive team member benefits

12 weeks parental leave

Festive gifts and special store perks

Job summary

Bunnings Warehouse is hiring a Job Board Specialist for our Laverton North Fulfilment Centre in Melbourne. You will drive online order support, monitor the job board system and ensure orders are processed accurately and delivered on time.

Join a team that values customer service, safety, and collaboration with internal stakeholders. Prior logistics experience is desirable, with strong planning and proactive learning encouraged.

Qualifications

• Strong planning and organisational skills.
• Ability to prioritise and manage time effectively.
• To be safety and procedure focused.
• A proactive approach and willingness to learn.

Responsibilities

• Process purchase orders for our customers.
• Contribute to a great team culture and communicate across teams.
• Be the conduit between customer service teams and order fulfilment sites.
• Build strong relationships with internal stakeholders such as Account Managers and local stores.
• Support accurate orders for our account management teams.
• Work with our CRM system stakeholders to ensure interactions are delivered through the system.

Skills

Planning

Time management

Safety focus

Proactive mindset

Job description

Our Laverton North site has permanent full-time roles as well as a 12 month secondment

• Base adult rate from $31.22

Join us and experience Bunnings from the other side of the counter!

What's in it for you when you're part of our team:

• Team discount at Bunnings and other Wesfarmers brands including Kmart, Target and Officeworks to name a few
• Free standard OnePass membership
• Access to over 100+ exclusive team member benefits across health, shopping, travel and stay, wealth, work and leave
• 12 weeks paid parental leave, regardless of gender
• Fun stuff like annual festive gifts, discounted food and drinks at our Bunnings Cafe, and travelling store team member opportunities
• We're genuinely invested in your career and no matter where you start with us, that pathway is yours to build

About the role:

Our Fulfilment Centre plays a vital role in supporting our stores and customers. By accurately packing and delivering our customer online orders in full and on time, we work together to elevate pressure off our stores and exceed customer expectations.

As a Job Board Specialist, you will be the driving force behind our online order support operations. Your responsibilities will include monitoring and managing orders via our job board system, providing exceptional customer service, and ensuring our fulfilment processes run smoothly and safely. Prior logistics experience is desirable for this role.

What's involved:

• Process purchase orders for our customers
• Contribute to a great team culture
• Be the conduit between our customer service teams & order fulfilment sites
• Build strong relationships with all internal stakeholders such as Account Managers and local stores
• Support accurate orders for our account management teams
• Work with our CRM system stakeholders to ensure all interactions are delivered through this system to become one point for our customers
• Listen & action customer feedback to improve overall customer service experience whilst supporting the relationship and retention of our customer base

Who we're looking for:

Our Job Board Specialists are the key communicators between the floor team and our customers. Monitoring and managing the job board system, to ensure all orders are processed efficiently and our customers are kept in the loop.
Customer satisfaction and safety is our top priority. Job Board Specialists coordinate with various teams and stakeholders to maintain a seamless operation and uphold safety standards.

You'll need:

• Strong Planning & organisational skills
• Ability to prioritise & manage time effectively
• To be safety and procedure focused
• A proactive approach and willingness to learn

You'll be part of a workplace where you'll feel like you belong.

Bunnings strives to ensure everyone is treated fairly and our team are committed to supporting you at any stage of your recruitment journey. Be sure to let us know if you require an adjustment and we can provide the most appropriate support for you.

About Us

Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand. We're a major supplier to project builders, commercial tradespeople and the housing industry operating from a network of stores, trade centres, frame and truss sites and online.

By joining our passionate and diverse team, you'll have the opportunity to grow, develop, have fun and make a positive difference - to our customers and the communities where we live and work.

Please note that if your application progresses to the reference check stage, you may be required to submit a police check. If your search returns a criminal record, Bunnings will assess whether the record impacts your ability to perform the key requirements of the role.