Fulfillment Technology Analyst

Hellofresh; Sydney; Presencial; AUD 90.000 - 120.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible working arrangements

Headspace access

Learning & development

Company discount - 70% off HelloFresh

40% off Youfoodz

Descripción de la vacante

HelloFresh is seeking a Fulfillment Technology Analyst in Sydney at our Eastern Creek site to drive WMS implementation, support, and continuous improvement. You will bridge technology solutions with daily warehouse operations and collaborate with local and global teams.

This entry-level role suits an executor who thrives on problem solving and wants to contribute to rolling out systems across a dynamic DC environment. On-site, with potential international exposure.

Formación

• 1+ years of experience supporting WMS in RF-based distribution or e-commerce fulfillment.
• Strong SQL skills to query and update databases and analyze system data.
• Ability to work independently across time zones and multiple challenges.
• Demonstrated problem-solving in fast-paced warehouse environments.
• Good communication and cross-functional collaboration.

Responsabilidades

• Act as super user and level one support for the warehouse end-user community.
• Drive SQL query writing and database updates for issue investigation and resolution.
• Perform User Acceptance Testing (UAT) and validate software configurations and upgrades.
• Develop sustainable processes, documentation, SOPs, and self-service solutions.
• Leverage AI tools to automate tasks, improve testing, and optimize workflows.
• Participate in a follow-the-sun global support model across Sydney, Europe, and the US.
• Manage user profiles, security setups, devices, and local network coordination.

Conocimientos

SQL

WMS

RF devices

Problem solving

Communications

Herramientas

Cursor

Claude

Descripción del empleo

Job Description

As the Fulfillment Technology Analyst, you will drive the implementation, support, and continuous improvement of our strategic Warehouse Management System across distribution facilities, starting with our Warehouse Solution 2.0 roll-out at our Sydney Warehouse based in Eastern Creek. Sitting in the Fulfillment Technology team and collaborating closely with local operations and global technology teams, you will serve as a key bridge between technology solutions and daily warehouse operations.

This is a fantastic opportunity for someone at the start of their career who is an executor, thrives on solving problems independently, and wants to be part of rolling out systems.

This role is based in Eastern Creek, Sydney, and reports to the International Director WMS Support and Operations who is based in the UK.

You will…

• Act as super user and level one support for the warehouse end-user community, supporting technical and functional issues in a live, fast-paced DC environment.
• Drive SQL query writing and database updates to investigate, troubleshoot, and solve operational issues across the WMS and integrated upstream/downstream systems.
• Execute technical User Acceptance Testing (UAT) and validate software configurations and upgrade releases to ensure continuous site operation.
• Move away from manual, reactive fixes by building sustainable processes, documentation, SOPs, and self-service solutions.
• Leverage modern AI tools (e.g., Cursor, Claude) to automate repetitive tasks, improve testing coverage, and optimize workflows.
• Participate in a "follow-the-sun" global support model covering operations spanning Sydney to Europe and the US.
• Manage user menu profiles, security setups, hardware devices (RF scanners, tablets, workstations), and local network service coordination.

You have/are…

• 1+ years of experience supporting WMS in an RF-based distribution, manufacturing, or e-commerce fulfillment environment.
• Practical SQL proficiency to query, update databases, and analyze system data independently.
• A self-starter who operates with high independence across time zones and multi-threaded challenges.
• Demonstrated technical and operational problem-solving capability in dynamic, fast-paced warehouse environments.
• Strong communicator who actively collaborates with cross-functional operational, tech, and production planning teams.
• Willingness to travel internationally (e.g., Europe or US) during onboarding and quarterly team syncs.

What you’ll get in return…

• The chance to have a significant impact in a leading global food technology company
• Flexible working arrangements
• Egoless environment, constant learning with room for personal growth
• Free access to Headspace
• Internal learning & development
• A diverse and vibrant international environment, with offices in 18 countries
• Company discount - 70% off HelloFresh & 40% off Youfoodz

Start Date: Immediately available - Can wait a notice period

Duration: Permanent full time role. You must have the right to work full-time in Australia/New Zealand

Location: Eastern Creek - Parking On site

Salary: Competitive salary & employee benefits

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