WMS Fulfillment Tech Analyst: Global Support & Automation

Hellofresh; Sydney; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Flexible working arrangements

Headspace access

Learning & development

Company discount - 70% off HelloFresh

40% off Youfoodz

Job summary

HelloFresh is seeking a Fulfillment Technology Analyst in Sydney at our Eastern Creek site to drive WMS implementation, support, and continuous improvement. You will bridge technology solutions with daily warehouse operations and collaborate with local and global teams.

This entry-level role suits an executor who thrives on problem solving and wants to contribute to rolling out systems across a dynamic DC environment. On-site, with potential international exposure.

Qualifications

• 1+ years of experience supporting WMS in RF-based distribution or e-commerce fulfillment.
• Strong SQL skills to query and update databases and analyze system data.
• Ability to work independently across time zones and multiple challenges.
• Demonstrated problem-solving in fast-paced warehouse environments.
• Good communication and cross-functional collaboration.

Responsibilities

• Act as super user and level one support for the warehouse end-user community.
• Drive SQL query writing and database updates for issue investigation and resolution.
• Perform User Acceptance Testing (UAT) and validate software configurations and upgrades.
• Develop sustainable processes, documentation, SOPs, and self-service solutions.
• Leverage AI tools to automate tasks, improve testing, and optimize workflows.
• Participate in a follow-the-sun global support model across Sydney, Europe, and the US.
• Manage user profiles, security setups, devices, and local network coordination.

Skills

SQL

WMS

RF devices

Problem solving

Communications

Tools

Cursor

Claude

Job description

HelloFresh is seeking a Fulfillment Technology Analyst in Sydney at our Eastern Creek site to drive WMS implementation, support, and continuous improvement. You will bridge technology solutions with daily warehouse operations and collaborate with local and global teams.

This entry-level role suits an executor who thrives on problem solving and wants to contribute to rolling out systems across a dynamic DC environment. On-site, with potential international exposure.