National Account Executive

Hellofresh; Sydney; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Flexible working arrangements

Headspace access

Internal learning & development

Company discount - HelloFresh & Youfoo

Global footprint with offices in 18+"}

Headspace access

Job summary

HelloFresh in Sydney is seeking a National Account Executive - Retail to partner with NAMs across Majors, Independents, and Petrol & Convenience, coordinating promotional execution and campaign performance. The role reports to the Senior NAM and is based at Chippendale with hybrid work.

You will analyze promo mechanics, trade spend, and pricing changes; generate regular sales reports; support demand planning and NPD sell-ins, and act as the operations bridge between sales and internal teams.

Qualifications

• 1–3 years in analytical, administrative, field sales or commercial support in FMCG/retail.
• Bachelor’s degree in Business or Marketing or related field.
• Advanced Excel skills: pivot tables, VLOOKUPs, data visualisation.
• Experience with ERP or TPM systems and retailer portals.

Responsibilities

• Track promotional mechanics, trade spend, and pricing changes.
• Collaborate with Commercial Finance to resolve deductions and claims.
• Generate weekly, monthly, and quarterly sales reports with insights.
• Synthesize retail market and competitor insights across channels.
• Support demand planning with volume forecasts and stock risk management.
• Prepare presentations for range reviews and NPD sell-ins.
• Coordinate delivery of samples and marketing assets.
• Bridge sales and internal teams for retailer inquiries.

Skills

Detail oriented

Project management

Problem solving

Communication

Data accuracy

Education

Bachelor’s degree in Business/Marketing

Tools

Microsoft Excel

ERP systems

TPM systems

Retailer portals

Syndicated data (Nielsen/IRI)

Job description

As the National Account Executive - Retail, you will serve as a key operational and commercial partner to our National Account Managers across our key retail channels (Majors, Independents, and Petrol & Convenience). You will act as a primary liaison with retail buying teams to coordinate promotional execution, evaluate campaign performance, and partner cross-functionally across Marketing, Finance, and Supply Chain to drive the growth of our Youfoodz retail business.

This role is based in Chippendale, Sydney and reports to the Senior National Account Manager.

You will…

• Accurately track and manage customer promotional mechanics, trade spend investment, and records of promotional activity and pricing changes.
• Partner with Commercial Finance to proactively investigate, track, and resolve customer claims, deductions, and discrepancies.
• Generate weekly, monthly, and quarterly sales and commercial performance reports, highlighting key trends and variances for the NAM team.
• Synthesize retail market and competitor insights across in-store, digital, and e-commerce channels.
• Support demand planning and supply chain teams by providing volume forecasts based on confirmed promotional plans, monitoring stock-on-hand status, and mitigating out-of-stock risks.
• Prepare impactful presentation materials for annual range reviews, category reviews, and new product development (NPD) sell-ins.
• Coordinate the timely delivery of product samples, marketing assets, and retailer compliance documentation.
• Serve as the operational bridge between the sales team and internal departments to troubleshoot day-to-day retailer queries regarding logistics, invoicing, and POS.
• 1-3 years of experience in an analytical, administrative, field sales, or commercial support role within the FMCG or retail sector.
• A Bachelor’s degree in Business, Marketing, or a related field (or equivalent professional experience).
• Advanced proficiency in Microsoft Excel (pivot tables, VLOOKUPs, data visualization) and experience managing complex commercial datasets.
• Experience working with ERP or Trade Promotion Management (TPM) systems, retailer portals, or syndicated market data (e.g., Nielsen, IRI).
• A strong understanding of the Australian retail landscape, commercial mechanics, and industry terminology (e.g., JBPs, trade spend, range reviews).

You are…

• Highly detail-oriented with a strong focus on data accuracy and financial integrity.
• An exceptional organizer capable of balancing multiple cross-functional processes and retailer deadlines simultaneously.
• A proactive problem-solver driven to investigate root causes and optimize operational workflows.
• A clear, collaborative communicator confident in managing both internal cross-functional stakeholders and external retail buyer contacts.

What you’ll get in return…

• The chance to have a significant impact in a leading global food technology company
• Flexible working arrangements
• Egoless environment, constant learning with room for personal growth
• Free access to Headspace
• Internal learning & development
• A diverse and vibrant international environment, with offices in 18 countries
• Company discount - 70% off HelloFresh & 40% off Youfoodz

Start Date: Immediately available - Can wait a notice period

Duration: Permanent full time role

Location: Chippendale Head Office - hybrid working environment

Salary: Competitive salary & employee benefits