Fulfillment Center Operations Leader - Flexible Schedule

Amazon Commercial Services Pty Ltd; Sydney; On-site; AUD 110,000 - 170,000; Full time

Job summary

Amazon Commercial Services Pty Ltd is expanding its AU Fulfillment Center leadership team. As a Manager, you will define process flows, shape standard work, and oversee a department of 80–120+ associates to deliver customer orders accurately and on time.

You will engage shifts to maintain safety, quality, attendance and performance, while leading cross-functional collaboration with Engineering, Quality Assurance, HR and Loss Prevention to drive operational excellence across the network.

Qualifications

• Previous experience in leading large, diverse teams.
• More than 6 months experience as Area Manager.
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
• Experience in employee and performance management experience.
• Excellent communication skills, both verbal and written.
• Proven ability in establishing and carry out root cause analysis, and then extract and analyze the data you generate.

Responsibilities

• Determining, implementing and monitoring purchasing, storage and distribution strategies, policies and plans - AMs implement and monitor storage and distribution strategies across FC workflows (receive, stow, pick, pack, ship). They analyse shift performance against business objectives and drive operational excellence plans. They oversee projects to streamline processes and optimise productivity across the network.
• Preparing and implementing plans to maintain required stock levels at minimum cost - AMs maintain inventory accuracy and work to meet customer demand while optimising productivity and cost. They conduct planning sessions and use advanced analytics to balance competing priorities including stock availability.
• Negotiating contracts with suppliers to meet quality, cost and delivery requirements - AMs collaborate cross-functionally with support teams (Engineering, Quality Assurance, Loss Prevention, HR) to develop plans meeting business objectives — managing internal "supply" of labour, equipment and process inputs to meet quality, cost and delivery targets.
• Monitoring and reviewing storage and inventory systems to meet supply requirements and control stock levels - AMs directly maintain inventory accuracy, review department-wide metrics, and diagnose root causes of performance gaps. FC workflows (stow, pick) are fundamentally about managing fast-moving inventory in storage systems.
• Operating recording systems to track all movements of supplies and finished goods, and ensuring re-ordering and re-stocking at optimal times - AMs use Amazon's WMS (Warehouse Management Systems) to track product movement through receive → stow → pick → pack → ship. They monitor KPIs and use data analysis to ensure optimal workflow timing.
• Liaising with other departments and customers concerning requirements for outward goods and associated forwarding transportation - AMs work collaboratively with management-level colleagues to standardise shift practices and partner crossfunctionally. The FC's core mission is ensuring customer orders are delivered at the right time — coordinating the "First Mile" handoff to middle-mile and last-mile transportation.
• Overseeing the recording of purchase, storage and distribution transactions - AMs oversee operational recording systems across all FC workflows, tracking millions of customer orders through storage and distribution. Data-driven decision-making is a core requirement of the role.
• Directing staff activities and monitoring their performance - This is the primary function — AMs lead teams of 80–120+ associates, motivating, mentoring, coaching, managing safety, quality, attendance and performance. They conduct performance management and develop the next generation of leaders.
• Provision of products and services to meet customer or client requirements - The entire CF mission: "ensuring customer orders are delivered at the right time, to the right location" — handling 1.5M+ orders daily, focused on being Earth's most customer-centric company.

Skills

People leadership

Team management

Communication skills

Data analysis

Root cause analysis

Problem solving

Lean methodology

Job description

Amazon Commercial Services Pty Ltd is expanding its AU Fulfillment Center leadership team. As a Manager, you will define process flows, shape standard work, and oversee a department of 80–120+ associates to deliver customer orders accurately and on time.

You will engage shifts to maintain safety, quality, attendance and performance, while leading cross-functional collaboration with Engineering, Quality Assurance, HR and Loss Prevention to drive operational excellence across the network.