Area Manager II, Operations, Fulfillment Center - Fixed, Operations

Amazon Inc.; Sydney; On-site; AUD 120,000 - 180,000; Full time

Job summary

Amazon Commercial Services Pty Ltd is hiring Area Manager II, Operations for the AU Fulfillment Center. You will lead a team of Associates and a department, driving safety, quality, attendance and performance while scaling operations.

You will supervise across shifts, engage your team, and collaborate with Safety, Engineering and HR to meet customer promises and improve processes. A strong emphasis on leadership and data-driven decisions is evident.

Qualifications

• Experience leading large, diverse teams with accountability for safety, quality, attendance and performance.
• 6+ months in an Area Manager or similar leadership role within a fulfillment/operational setting.
• Willingness to work a flexible schedule including weekends, nights and holidays.
• Proven experience in employee and performance management, data-driven decision making, and root cause analysis.
• Excellent verbal and written communication skills; able to influence and collaborate across cross-functional teams.

Responsibilities

• Leading and developing a team of Operations Section Managers and their direct reports.
• Maintaining Health and Safety standards and promoting a safety culture on-site.
• Developing performance goals to meet customer promises and ensure quality and accuracy.
• Collaborating with Safety, Engineering, Loss Prevention, QA and HR to meet business objectives.
• Partnering with the management team to establish and maintain quality control standards.
• Reviewing forecasts and determining staffing and resources to meet building objectives.

Skills

Leadership

People management

Performance management

Root cause analysis

Communication

Change management

Tools

Lean

Six Sigma

Kaizen

Job description

Area Manager II, Operations, Fulfillment Center - Fixed, Operations

Job ID: 10577795 | Amazon Commercial Services Pty Ltd

Here at Amazon we are currently seeking for Managers to support our Customer Fulfillment team.

This is an excellent opportunity to be part of the AU Fulfillment Center (FC) leadership team during its phase of expansion and growth, whereby you get to define the process flows and shape up standard work routines as the operations scale up.

As a Manager, you’ll deliver inspiring, inclusive leadership for the teams you supervise. But at the same time, you don’t shy away from getting involved whenever necessary.

You’ll be directly responsible for supervising a team of Associates and a department. You will be responsible for engaging your team during their shifts to maintain the highest levels of safety, quality, attendance, and performance.

Key job responsibilities

• Leading and developing a team of Operations Section Managers and their direct reports,
• Maintaining Health and Safety standards within your remit area, while promoting an inspiring Health and Safety culture on-site,
• Developing performance goals and objectives to achieve customer promise expectations and ensure accuracy and quality,
• Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives,
• Partnering with the management team to establish and maintain quality control standards,
• Review the work forecasts and determine your requirements to produce during the day to meet the overall building objectives.

Basic Qualifications

• Previous experience in leading large, diverse teams.
• More than 6 months experience as Area Manager.
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
• Experience in employee and performance management experience.
• Excellent communication skills, both verbal and written.
• Proven ability in establishing and carry out root cause analysis, and then extract and analyze the data you generate.

Preferred Qualifications

• Experience with performance metrics, process improvement and Lean techniques.
• Demonstrated problem solving skills and analytical skills.
• Experience with a contingent workforce during peak seasons.
• Knowledge of Lean, Six Sigma and Kaizen methodologies would be highly advantageous.

Acknowledgement of country: In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement: Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Location: US, South Carolina, West Columbia

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.