Operations Manager

Amazon; Sydney; On-site; AUD 140,000 - 190,000; Full time

Job summary

Amazon in Australia is seeking an Operations Manager for our Robotics Fulfillment Center in Kemps Creek. You will lead a team of Area Managers, set schedules and drive process improvements to scale operations while maintaining safety and quality.

This role requires hands-on leadership, cross-functional collaboration, and a focus on data-driven decisions.

Qualifications

• Proven leadership experience in a fast-paced logistics/distribution environment with multi-site management.
• Leading large, diverse teams and performance management.
• Strong verbal and written communication skills.
• Proven ability to perform root-cause analysis and data-driven decision making.
• Experience with performance metrics, process improvement and Lean techniques.

Responsibilities

• Maintain Health and Safety standards and foster an inspiring safety culture on-site.
• Serve as subject matter expert for large-scale FC processes and activities.
• Manage inventory controls and update operations metrics hourly.
• Aim to achieve productivity targets, reduce cost per unit, and ensure high-quality customer experience.
• Collaborate with HR, Finance, Facilities, Safety and IT on staffing and schedules.
• Lead process change and contribute to Six Sigma initiatives across the site and network.

Skills

Leadership experience

Team leadership

Communication skills

Root cause analysis

Data analysis

Performance metrics

Process improvement

Lean techniques

Kaizen concepts

Six Sigma concepts

Education

Bachelor’s or Master’s in Engineering/Operations/Supply Chain/Logistics

Tools

Six Sigma

Lean

Kaizen

Job description

Here at Amazon, we're currently seeking for experienced Operations Managers to join our Customer Fulfillment team at our Robotics Fulfillment Center in Kemps Creek.

This is an excellent opportunity to be part of the AU Fulfillment Center (FC) leadership team during its phase of expansion and growth, whereby you get to define the process flows and shape up standard work routines as the operations scale up.

As an Operations Manager, you'll deliver inspiring, inclusive leadership for the teams you supervise. But at the same time, you don't shy away from getting involved whenever necessary.

You'll be directly responsible for supervising a team of Area Managers and their direct reports: meanwhile, you will report to the Site Lead of your Fulfillment Center. The quality of your leadership is key to achievement in this role: you'll motivate and inspire your teams to do their best work, while planning schedules and activities that balance their needs with that of the business.

Another key aspect of your role will be to coordinate on numerous process improvement projects, with the aim of streamlining all activities, both for yourself and the team members you supervise. The ideas, innovation and leaps out of the status quo that you come up with could very well be rolled out across the Amazon network: this immense opportunity is yours for the taking.

Please note the shift pattern is set based on 4 days on and 3 days off, working at least one weekend day.

Key Job Responsibilities

• Maintaining Health and Safety standards within your remit area, while promoting an inspiring Health and Safety culture on-site,
• Become a subject matter expert on specific, larger-scale processes and activities within FCs,
• In your inventory control and systems environment, you'll handle timely data collection, updating operations metrics on an hourly basis,
• You'll aim to achieve productivity targets, reduce cost per unit, eliminate errors and ensure a high-quality customer experience,
• Work closely with other support teams (HR, Finance, Facilities, Safety and Security, IT) on staffing plans, schedules and performance levels,
• Implement process change and contribute in cross-functional Six Sigma initiatives within your site and the broader Amazon Operations network.

Basic Qualifications

• Proven leadership experience in a similar, innovative logistics, distribution, manufacturing or fast pace retail environment with multi-site/store management experience,
• Previous experience in leading large, diverse teams,
• Experience in employee and performance management experience,
• Excellent communication skills, both verbal and written,
• Proven ability in establishing and carry out root cause analysis, and then extract and analyse the data you generate,
• Experience with performance metrics and process improvement and Lean techniques

Preferred Qualifications

• Completed Bachelor's or Master's degree in Engineering, Operations, Supply Chain/Logistics, or a related field,
• Experience that includes strong analytical skills, attention to detail, and effective communication abilities,
• Experience managing contingent workforce in a business with peak season,
• Knowledge of Lean, Kaizen, Six Sigma concepts.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.