Frontline Service Delivery & Debt Collection Officer

Australian Taxation Office; Adelaide; Sur place; AUD 60 000 - 70 000; Plein temps

Résumé du poste

A government agency is seeking passionate, client-focused individuals for the role of Service Delivery Officer in Adelaide. The position involves assisting clients via various channels, providing tailored advice, and engaging with diverse clientele. This full-time role offers an entry-level opportunity in customer service within government administration, with a commitment to diversity and inclusion.

Qualifications

• Passionate about providing client-focused service.
• Ability to understand individual client circumstances.
• Experience in engaging with vulnerable clients.

Responsabilités

• Assist clients through various communication channels.
• Provide tailored advice aligned with current legislation.
• Support and facilitate client payment and lodgment outcomes.
• Maintain positive client relationships and record integrity.

Connaissances

Client-focused service

Empathy in communication

Problem-solving

Knowledge of legislation

Description du poste

A government agency is seeking passionate, client-focused individuals for the role of Service Delivery Officer in Adelaide. The position involves assisting clients via various channels, providing tailored advice, and engaging with diverse clientele. This full-time role offers an entry-level opportunity in customer service within government administration, with a commitment to diversity and inclusion.