Frontline Service Delivery Officer — Flexible Regional Roles

Australian Taxation Office; City of Burnie; On-site; AUD 66,000 - 73,000; Full time

Job summary

Australian Taxation Office in Australia is seeking Service Delivery Officers for the Frontline Operations Advancement Program. You will work in a scheduled contact centre, providing high-quality service to clients and supporting them in meeting tax, superannuation and registration obligations.

You will assist clients with debt management and process account activities via phone, paper, webchat, email and online portals.

Qualifications

• No formal qualifications specified in the job ad.

Responsibilities

• Interact with clients over the phone to support tax, superannuation and registration obligations.
• Assist clients with debt management and process account activities via multiple channels (phone, paper, webchat, email, portals).
• Apply policies and record outcomes accurately; show attention to detail and sound judgment.

Job description

Australian Taxation Office in Australia is seeking Service Delivery Officers for the Frontline Operations Advancement Program. You will work in a scheduled contact centre, providing high-quality service to clients and supporting them in meeting tax, superannuation and registration obligations.

You will assist clients with debt management and process account activities via phone, paper, webchat, email and online portals.