Services Australia (Yarrabah) are recruiting

Wugu Nyambil; Yarrabah Aboriginal Shire; On-site; AUD 45,000 - 65,000; Full time

Job summary

Services Australia is seeking entry-level Service Delivery staff to support the Australian community across Centrelink and Medicare services. Roles involve responding to diverse customer circumstances in a fast-paced environment, across in-person, phone and online channels.

Successful candidates are empathetic, resilient and flexible, ready to help people, and able to move between tasks as workloads change. Rostering and shiftwork may be required.

Qualifications

• Entry-level Service Delivery roles in a fast-paced government environment.
• Be prepared to work across channels (in person, phone, online).
• Shiftwork and rostering may be required.
• Ability to adapt to changing workloads.

Skills

Empathetic

Resilient

Flexible

Customer-focused

Job description

Looking for a career with the Australian Government?

Customer service means a lot to Services Australia (our agency). When you work with us, you’ll support the Australian community when they need government services.

Our service delivery staff respond to a broad range of complex customer circumstances in a fast-paced and dynamic environment.

Service Delivery roles:

• are rewarding and challenging
• are different every day and every customer you encounter will be different.
• enable us to connect with customers in person, on the phone or online to deliver Centrelink and Medicare services.

Service Delivery officers are:

• empathetic, resilient and flexible
• ready to help people
• willing to move between different customer service channels and tasks as workload demands change.

These entry level positions involve working in a rostered and/or scheduled environment and may involve shiftwork. Dependent on operational requirements you may:

• preference rostered days of work between 7am and 7pm Monday – Friday
• work a set roster and undertake scheduled activities.