Impactful Participant Support Specialist

Chandler Macleod Group; Sydney; On-site; AUD 60,000 - 75,000; Full time

Job summary

Chandler Macleod Group is seeking a Participant Support Officer to manage a diverse workload, resolve enquiries, and support participants through established processes and pathways. You will use a range of systems to review information, assess participant matters, and ensure actions are completed accurately and within required timeframes.

This role requires strong judgement, empathy, attention to detail and the ability to communicate effectively with people from diverse backgrounds.

Qualifications

• Experience in administration, customer service or government/community services environments.
• Ability to handle sensitive information with professionalism and confidentiality.
• Demonstrated resilience, adaptability and commitment to delivering positive customer outcomes.

Responsibilities

• Manage participant-related enquiries and provide accurate information and support.
• Conduct reviews of participant information and maintain records across multiple systems.
• Make outbound calls to participants, providers and stakeholders to gather information and progress matters.
• Assess and action participant requests in line with legislation, policies and operational guidelines.
• Escalate complex issues where required and contribute to achieving team service delivery outcomes.
• Assist with process improvements, reporting activities and project-related initiatives.
• Work collaboratively with team members to share knowledge, provide feedback and support continuous improvement.

Skills

Communication

Customer service

MS Office

Stakeholder engagement

Organisational skills

Tools

MS Office

Job description

Chandler Macleod Group is seeking a Participant Support Officer to manage a diverse workload, resolve enquiries, and support participants through established processes and pathways. You will use a range of systems to review information, assess participant matters, and ensure actions are completed accurately and within required timeframes.

This role requires strong judgement, empathy, attention to detail and the ability to communicate effectively with people from diverse backgrounds.