Empathy-Driven Participant Support Specialist

Chandler Macleod Group; City of Greater Dandenong; On-site; AUD 60,000 - 75,000; Full time

Job summary

Chandler Macleod is recruiting a Participant Support Officer on behalf of our client. The role focuses on managing a diverse workload, resolving enquiries and supporting participants through established processes and pathways.

You will use multiple systems and maintain accurate records while communicating effectively with participants, providers and stakeholders across Australia. This full-time, office-based labour hire contract requires strong judgement, empathy and attention to detail, with a

Qualifications

• Experience in administration, customer service or related fields.

Responsibilities

• Manage participant-related enquiries and provide accurate information and support.
• Conduct reviews of participant information and maintain records across systems.
• Make outbound calls to participants, providers and stakeholders to gather information.
• Assess and action participant requests in line with policies and guidelines.
• Escalate complex issues and contribute to service delivery outcomes.
• Assist with process improvements, reporting activities and project initiatives.
• Collaborate with team members to share knowledge and drive continuous improvement.

Skills

Communication skills

Customer service

Organisational skills

Analytical thinking

Attention to detail

Policy interpretation

MS Office

Tools

MS Office

Multiple systems

Job description

Chandler Macleod is recruiting a Participant Support Officer on behalf of our client. The role focuses on managing a diverse workload, resolving enquiries and supporting participants through established processes and pathways.

You will use multiple systems and maintain accurate records while communicating effectively with participants, providers and stakeholders across Australia. This full-time, office-based labour hire contract requires strong judgement, empathy and attention to detail, with a