Frontline IT Service Desk Technician – 1st/2nd Line Support

Sydney Airport; Sydney; On-site; AUD 85,000 - 110,000; Full time

Job summary

Sydney Airport is seeking a Service Desk Technician on a 12-month max-term contract to be the first point of contact for staff and partners, delivering Level 1/2 support across technologies. You'll resolve incidents, manage service requests via ServiceNow, and support operational tech that keeps the airport running, with collaboration in a fast-paced team.

The role requires 3+ years of IT support, hands-on experience with Intune, Azure AD, Exchange, AD, SCCM/MECM, and Apple management, plus ITIL

Qualifications

• 3+ years of Level 1/2 IT support experience in a Service Desk.
• Hands-on with Microsoft Intune, Azure AD, Exchange, Active Directory, SCCM/MECM, and Apple device management.
• Working knowledge of ITIL v4 and basic networking principles.
• Cyber security awareness and safe, secure technology practices.
• Experience with ServiceNow and operational technology support is desirable.

Responsibilities

• Triage, resolve, and upgrade technology incidents and requests via ServiceNow.
• Support Microsoft Intune, Azure AD, Exchange, AD, and SCCM/MECM across Windows and Apple devices.
• Manage mobile device onboarding and compliance through Intune (iOS/iPadOS).
• Troubleshoot basic networking issues (LAN/WAN, Wi-Fi, VPN) and escalate complex problems.
• Assist with cybersecurity processes including MFA and endpoint protection.
• Support critical airport systems and liaise with vendors as needed.

Skills

3+ years IT support

Microsoft Intune

Azure AD

Exchange

Active Directory

SCCM/MECM

Apple MDM

ITIL v4

Cyber security awareness

ServiceNow

Tools

ServiceNow

SCCM/MECM

Job description

Sydney Airport is seeking a Service Desk Technician on a 12-month max-term contract to be the first point of contact for staff and partners, delivering Level 1/2 support across technologies. You'll resolve incidents, manage service requests via ServiceNow, and support operational tech that keeps the airport running, with collaboration in a fast-paced team.

The role requires 3+ years of IT support, hands-on experience with Intune, Azure AD, Exchange, AD, SCCM/MECM, and Apple management, plus ITIL