Service Desk Technician

Sydney Airport; Sydney; On-site; AUD 85,000 - 110,000; Full time

Job summary

Sydney Airport is seeking a Service Desk Technician on a 12-month max-term contract to be the first point of contact for staff and partners, delivering Level 1/2 support across technologies. You'll resolve incidents, manage service requests via ServiceNow, and support operational tech that keeps the airport running, with collaboration in a fast-paced team.

The role requires 3+ years of IT support, hands-on experience with Intune, Azure AD, Exchange, AD, SCCM/MECM, and Apple management, plus ITIL

Qualifications

• 3+ years of Level 1/2 IT support experience in a Service Desk.
• Hands-on with Microsoft Intune, Azure AD, Exchange, Active Directory, SCCM/MECM, and Apple device management.
• Working knowledge of ITIL v4 and basic networking principles.
• Cyber security awareness and safe, secure technology practices.
• Experience with ServiceNow and operational technology support is desirable.

Responsibilities

• Triage, resolve, and upgrade technology incidents and requests via ServiceNow.
• Support Microsoft Intune, Azure AD, Exchange, AD, and SCCM/MECM across Windows and Apple devices.
• Manage mobile device onboarding and compliance through Intune (iOS/iPadOS).
• Troubleshoot basic networking issues (LAN/WAN, Wi-Fi, VPN) and escalate complex problems.
• Assist with cybersecurity processes including MFA and endpoint protection.
• Support critical airport systems and liaise with vendors as needed.

Skills

3+ years IT support

Microsoft Intune

Azure AD

Exchange

Active Directory

SCCM/MECM

Apple MDM

ITIL v4

Cyber security awareness

ServiceNow

Tools

ServiceNow

SCCM/MECM

Job description

At Sydney Airport, the future of air travel is shaped by you.

As a team, we connect the world. More than just a hub of activity and boundless energy, we’re creating a destination of amazing experiences. Like seeing wonderful moments unfold in front of you, knowing “I made that possible!”.

Dynamic. Fast-paced. We thrive in a place where fresh challenges land daily. Backed by positive and supportive team players and inspiring leaders, we adapt to change. Driven to grow. Owning every action. To do things better.

As smart, problem‑solvers, we are always learning and growing. And that’s easier to do alongside passionate experts, as we collaborate across teams readily sharing our knowledge.

Each day is a new journey, as we bring an exciting vision to life. With significant capital investment in new, improved infrastructure, there’s never been a better time to expand your potential at Sydney Airport. The range of responsibilities and diverse pathways you can take on with us, are surprising.

We are SYD. United in the pride that comes with welcoming the world at Australia’s premier gateway.

About the role

This 12-month max term contract is a critical frontline role supporting Sydney Airport’s technology operations. As a Service Desk Technician, you’ll be the first point of contact for internal staff and external airport partners, providing Level 1/2 support across a wide range of technologies. Your work will directly impact the smooth functioning of airport systems and the delivery of a world-class passenger experience.

You’ll be part of a collaborative and fast-paced team, resolving incidents, managing service requests, and supporting operational technology that keeps the airport running. This is a hands‑on role where your technical expertise, customer service skills, and ability to troubleshoot will make a real difference every day.

In this role, you will have the opportunity to

• Triage, resolve, and upgrade technology incidents and requests via ServiceNow, ensuring accurate logging and prioritisation.
• Support Microsoft Intune, Azure AD, Exchange, Active Directory, and SCCM/MECM across Windows and Apple devices.
• Manage mobile device onboarding and compliance through Intune, including iOS/iPadOS support.
• Troubleshoot basic networking issues (LAN/WAN, Wi‑Fi, VPN) and elevate complex problems.
• Assist with cyber security processes including MFA, endpoint protection, and privileged access.
• Support critical airport operational systems (e.g., passenger processing, baggage handling, security) and liaise with vendors as needed.

About you

You’re a proactive technician with strong communication skills and a passion for solving problems. You bring:

• 3+ years’ experience in Level 1/2 IT support within a Service Desk environment.
• Hands‑on expertise with Microsoft Intune, Azure AD, Exchange, Active Directory, SCCM/MECM, and Apple mobile device management.
• Working knowledge of ITIL v4 and basic networking principles.
• Cyber security awareness and a commitment to safe, secure technology practices.
• Experience with ServiceNow and operational technology support (desirable).
• A resilient mindset and appetite to learn in a dynamic, real‑time environment.

What we offer

To find out more about the amazing work environment here at SYD, be sure to check out the Join us section of Sydney Airport’s website, where you can also see more about our flexible culture and work practices, alongside our other Employee benefits, or take a look at our LinkedIn Sydney Airport: Life page.

Make it Amazing

SYD is an Equal Opportunity Employer and encourages all suitably qualified applicants to apply, including First Nations Australians, and people from culturally diverse backgrounds.