Frontline HR Advisor: People & Culture Support

Legal Aid NSW; Sydney; Hybrid; AUD 105,000 - 129,000; Full time

Job summary

Legal Aid NSW is seeking two ongoing and one temporary People Services & Support Advisor roles (Clerk Grade 7/8) based in Sydney with flexible working options. You will provide frontline HR advice to managers and employees across policies, payroll-related matters and the employee lifecycle.

You will assess enquiries, resolve issues where possible and escalate when specialist support is needed, helping maintain accurate establishment and employee information and using HR systems daily.

Qualifications

• Experience in HR advisory, employee services, HR operations, payroll administration, or shared services.
• Ability to manage high volumes with accuracy and customer focus.
• Clear and practical explanation of HR processes.

Responsibilities

• Provide responsive, accurate HR advice to managers and employees across the employee lifecycle.
• Manage frontline HR enquiries through approved service channels, triaging and resolving.
• Escalate complex or high-risk issues when needed and assist with establishment updates.
• Coordinate establishment and organisational management activities, including position and reporting lines.
• Support onboarding, payroll-related and employment administration processes.
• Maintain HR records, files and data for payroll accuracy and audits.
• Identify recurring themes and contribute to improved procedures and knowledge content.
• Collaborate with Talent Acquisition, Business Partnering and Payroll teams to deliver a connected service.

Skills

HR advisory

Employee services

Payroll administration

HR operations

Shared services

Tools

HR systems

Job description

Legal Aid NSW is seeking two ongoing and one temporary People Services & Support Advisor roles (Clerk Grade 7/8) based in Sydney with flexible working options. You will provide frontline HR advice to managers and employees across policies, payroll-related matters and the employee lifecycle.

You will assess enquiries, resolve issues where possible and escalate when specialist support is needed, helping maintain accurate establishment and employee information and using HR systems daily.