Frontline Hospital Admin Officer - Patient Services

Shellharbour Private Hospital; Shellharbour; On-site; AUD 50,000 - 70,000; Full time

Job summary

Shellharbour Private Hospital is seeking an Administration Officer to provide clerical support across the Administration Department. This role is available in both full-time and part-time arrangements, with shifts that may start early in the morning.

You will deliver front-line customer service to patients and staff, coordinate admissions, clinical bookings and records, and work across multiple departments to ensure timely and accurate administration in a fast-paced environment.

Responsibilities

• Coordinate preadmission/admission/discharge of patient via the hospital mainframe system.
• Maintain patient bed moves and allocations in hospital mainframe system.
• Check Health Fund / DVA / Medicare eligibility.
• Process inpatient compensable approvals.
• Finalise informed financial consent and collect fees.
• Manage all incoming calls to the hospital.
• Prepare patient files for admission.
• Produce daily reports.
• Coordinate inpatient external medical appointments.
• Liaise across departments to finalise discharge paperwork promptly.
• Admit patients to the ward with complete paperwork.
• Stock ordering as required.
• Arrange inpatient transport.
• Input and finalise Theatre Bookings / Lists.
• Raise inpatient accounts.
• Debt collection and maintain inpatient medical records.
• Provide professional customer service.
• Demonstrate strong organisational and time management skills.
• Show excellent attention to detail.
• Communicate effectively with all staff levels.
• Proficient in Microsoft Office Suite.
• Work autonomously and as part of a team.
• Current Working with Children check / police check.
• Previous experience in a similar role.
• Medical terminology knowledge.
• Experience in hospital mainframe systems.
• Previous health fund knowledge.

Job description

Shellharbour Private Hospital is seeking an Administration Officer to provide clerical support across the Administration Department. This role is available in both full-time and part-time arrangements, with shifts that may start early in the morning.

You will deliver front-line customer service to patients and staff, coordinate admissions, clinical bookings and records, and work across multiple departments to ensure timely and accurate administration in a fast-paced environment.