Frontline Emergency Dept & Switchboard Admin Officer

NSW Health; Sydney; Ibrido; AUD 51.000 - 53.000; Tempo pieno

Vantaggi offerti da questo lavoro

Salary Packaging

Novated Leasing

Education Training Service

Employee Assistance Program (EAP)

Fitness Passport

Descrizione del lavoro

Nepean Blue Mountains Local Health District is seeking an Emergency Department and Switchboard Administration Officer to support Blue Mountains District ANZAC Memorial Hospital and Springwood Hospital. You will manage patient administration, hospital-wide telephony, and emergency paging services with a focus on timely, compassionate service.

This 24/7 role requires strong communication and organisational skills, and the ability to remain calm under pressure while delivering accurate information

Competenze

• Experience in an administration and/or customer service role including both face-to-face and telephone-based services.
• High level of verbal and written communication, with ability to liaise with distressed patients/families.
• Ability to work autonomously and in a team, with problem solving and interpersonal skills.
• Experience with IT systems and programs including MS Office; health-related programs valued.

Mansioni

• Manage patient administration functions within the Emergency Department.
• Coordinate hospital-wide telephony and paging services.
• Coordinate emergency call responses.
• Provide exceptional customer service to patients, visitors and staff.
• Work within a 24/7 rotating roster and handle multiple tasks under pressure.

Conoscenze

Administration

Customer service

MS Office

Face-to-face service

Telephone-based service

Verbal and written communication

Autonomy and teamwork

Strumenti

MS Office

Descrizione del lavoro

Nepean Blue Mountains Local Health District is seeking an Emergency Department and Switchboard Administration Officer to support Blue Mountains District ANZAC Memorial Hospital and Springwood Hospital. You will manage patient administration, hospital-wide telephony, and emergency paging services with a focus on timely, compassionate service.

This 24/7 role requires strong communication and organisational skills, and the ability to remain calm under pressure while delivering accurate information