Frontline Customer Support & Admin Specialist

STEPS Inc.; Caloundra; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

Not-for-Profit Salary Packaging

Employee Assistance Program (EAP)

Wellbeing initiatives

Job summary

STEPS is seeking a Customer Support Officer at our Caloundra Bulcock St site. You will be the first point of contact for participants, visitors and stakeholders, ensuring a welcoming and professional experience while supporting smooth site administration and enrolment processes.

You’ll respond to enquiries, manage phone and email communications, maintain accurate records, and contribute to a positive site culture. A fast-paced and people‑oriented environment awaits.

Qualifications

• Experience in customer service, administration or reception.
• Strong communication and interpersonal skills.
• High attention to detail and organizational abilities.
• Proficient with Microsoft Office and business systems.

Responsibilities

• Deliver exceptional customer service to participants, visitors and stakeholders.
• Respond to enquiries via phone, email and face-to-face interactions.
• Support participant enrolment and onboarding processes.
• Maintain accurate records and data entry across internal systems.
• Ensure student files and documentation remain compliant and audit-ready.
• Liaise with internal teams to support seamless service delivery.
• Assist with site presentation, administration and office coordination.
• Resolve and elevate customer issues appropriately while ensuring follow-through.
• Contribute to continuous improvement initiatives and site culture.

Skills

Customer service

Administration

Reception

Interpersonal skills

Tools

Microsoft Office

Job description

STEPS is seeking a Customer Support Officer at our Caloundra Bulcock St site. You will be the first point of contact for participants, visitors and stakeholders, ensuring a welcoming and professional experience while supporting smooth site administration and enrolment processes.

You’ll respond to enquiries, manage phone and email communications, maintain accurate records, and contribute to a positive site culture. A fast-paced and people‑oriented environment awaits.