Frontline Customer Service Officer (Local Government)

Careers at Council; Lithgow City Council; On-site; AUD 56,000 - 62,000; Full time

Benefits offered by this job

Ongoing learning & development

Rostered day off every fortnight

Fitness Passport Program & EAP

Job summary

Lithgow City Council is seeking a Customer Service Officer to join the Lithgow team. You will be the first point of contact, handling enquiries and complaints, and delivering quality service to residents and visitors in a fast-paced environment.

Responsibilities include processing payments, bookings, certificates, and information requests, while working with other departments. A Class C license and strong communication skills are required.

Qualifications

• Experience in the delivery of quality customer service to internal and external customers.
• High level of customer service with ability to handle difficult people.
• Experience in a high paced environment with competing deadlines.
• Ability to work well under pressure and meet deadlines.
• Skills in conflict and dispute resolution.
• Excellent written and verbal communication skills.
• Experience in cash receipting and reconciliations.
• Proficiency in Microsoft Office applications.
• Class C Drivers Licence.
• Commitment to integrity, honesty and Work Health & Safety.

Responsibilities

• Provide quality front line customer service to all internal and external stakeholders.
• Collaborate with other departments within Council.
• Attend and assist with administration duties including high volume of phone calls, website and counter enquiries, cash receipting and emails.
• Receive and deal with complaints and requests for information or services.
• Assist with rates and water billing enquiries.
• Receipt and balance payments and remittances from front counter.
• Manage bookings for Council facilities.
• Process applications for certificates 602 & 603.
• Assist customers with payment plans.
• Assist with processing customer forms for Council services.

Skills

Quality customer service

Customer conflict handling

Pressure management

Verbal & written communication

Cash receipting & reconciliations

MS Office proficiency

Driver's licence (Class C)

Work Health & Safety understanding

Job description

Lithgow City Council is seeking a Customer Service Officer to join the Lithgow team. You will be the first point of contact, handling enquiries and complaints, and delivering quality service to residents and visitors in a fast-paced environment.

Responsibilities include processing payments, bookings, certificates, and information requests, while working with other departments. A Class C license and strong communication skills are required.