Remote Customer Contact Specialist

Department of Local Government, Industry Regulation and Safety; Canning; Hybrid; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Working from home opportunities

Job summary

Department of Local Government, Industry Regulation and Safety (LGIRS) is seeking two Customer Contact Officers to join our Customer Information Directorate. You will deliver frontline, customer-centric service, provide accurate information, and support individuals and businesses with guidance and resources.

The role emphasizes strong communication, policy understanding, and use of information systems, in a dynamic, inclusive team.

Qualifications

• Australian citizenship, permanent resident status, or visa to live and work in Australia

Responsibilities

• Provide frontline customer information and guidance to individuals and businesses.
• Identify customer needs and provide accurate, timely information.
• Record and retrieve information using departmental systems and participate in team discussions for improvement.

Skills

Customer service

Communication

Job description

Department of Local Government, Industry Regulation and Safety (LGIRS) is seeking two Customer Contact Officers to join our Customer Information Directorate. You will deliver frontline, customer-centric service, provide accurate information, and support individuals and businesses with guidance and resources.

The role emphasizes strong communication, policy understanding, and use of information systems, in a dynamic, inclusive team.