Community Service Champion: Frontline Support and Admin

Glenelg Shire Council; Portland; On-site; AUD 50,000 - 60,000; Full time

Job summary

Glenelg Shire Council invites applications for a Customer Service role based in Portland and Heywood. You will be the welcoming first point of contact, handling face-to-face, telephone and email enquiries with a focus on accuracy and friendly service.

You will be organised, adaptable and capable of managing priorities while delivering a professional and helpful experience for our community.

Qualifications

• Genuine enjoyment of helping people.
• Ability to communicate confidently and respectfully with diverse customers.
• Organised and able to manage competing priorities with accuracy.

Responsibilities

• Assist community across Portland and Heywood Customer Service Centres.
• Respond to enquiries via face to face, phone and email.
• Process payments and manage bookings.
• Provide range of administrative support.
• Help customers find information or connect them with the right person.

Skills

Customer service

Communication

Organisational skills

Problem solving

Job description

Glenelg Shire Council invites applications for a Customer Service role based in Portland and Heywood. You will be the welcoming first point of contact, handling face-to-face, telephone and email enquiries with a focus on accuracy and friendly service.

You will be organised, adaptable and capable of managing priorities while delivering a professional and helpful experience for our community.