Frontline Banking Specialist – Kempsey

CommBank; Kempsey; On-site; AUD 55,000 - 75,000; Full time

Job summary

CommBank in Kempsey is seeking a Customer Banking Specialist to be the face of our branch, greeting customers and guiding them to the appropriate channel, while introducing in-branch technology and digital banking options.

You will build personal connections through meaningful conversations, support customers with solutions, and help ensure the branch runs smoothly and efficiently, delivering a high-quality banking experience.

Qualifications

• A proven track record of delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality
• Excellent communication skills and display all the right behaviours to maintain an approachable and professional demeanour
• The ability to manage customer expectations with a professional presence

Responsibilities

• Greet each customer & clearly understand their enquiry, guiding the customer to the appropriate channel
• Build personal connection with customers through meaningful conversations to enhance their experience
• Provide options for the customer through education & demonstration of our in-branch technology and digital banking options
• Be aware of movements within the branch, ensuring it’s running effectively & efficiently and that customers are satisfied with their experience

Skills

Customer service

Communication skills

Professional demeanour

Customer expectations

Job description

CommBank in Kempsey is seeking a Customer Banking Specialist to be the face of our branch, greeting customers and guiding them to the appropriate channel, while introducing in-branch technology and digital banking options.

You will build personal connections through meaningful conversations, support customers with solutions, and help ensure the branch runs smoothly and efficiently, delivering a high-quality banking experience.