Customer Banking Specialist - Home Loans & Digital Guidance

CommBank; Wonthaggi; On-site; AUD 55,000 - 70,000; Full time

Job summary

CommBank in Wonthaggi is seeking a Customer Banking Specialist to engage customers and tailor banking solutions at the branch. You will help with accounts, enquiries, and opportunities for financial products while showcasing in-branch technology.

The role highlights a customer-first approach, strong communication, and a willingness to work in a busy retail banking environment to support financial wellbeing for customers. Rosters are predetermined and local to the branch.

Qualifications

• Proven experience delivering exceptional customer service in financial services, retail or hospitality.
• Excellent communication skills and ability to explain financial terms clearly.
• Ability to ask the right questions, find solutions, and place the customer at the centre of everything you do.

Responsibilities

• Have discussions with customers about banking needs including home loans, business banking and financial advice.
• Support customers with account enquiries and process applications for credit products
• Provide options and education on in-branch technology and digital banking options
• Promote and adhere to processes and risk management practices in daily duties

Skills

Customer service

Communication skills

Financial terminology

Problem solving

Job description

CommBank in Wonthaggi is seeking a Customer Banking Specialist to engage customers and tailor banking solutions at the branch. You will help with accounts, enquiries, and opportunities for financial products while showcasing in-branch technology.

The role highlights a customer-first approach, strong communication, and a willingness to work in a busy retail banking environment to support financial wellbeing for customers. Rosters are predetermined and local to the branch.