Customer Banking Specialist - Kempsey

CommBank; Kempsey; On-site; AUD 55,000 - 75,000; Full time

Job summary

CommBank in Kempsey is seeking a Customer Banking Specialist to be the face of our branch, greeting customers and guiding them to the appropriate channel, while introducing in-branch technology and digital banking options.

You will build personal connections through meaningful conversations, support customers with solutions, and help ensure the branch runs smoothly and efficiently, delivering a high-quality banking experience.

Qualifications

• A proven track record of delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality
• Excellent communication skills and display all the right behaviours to maintain an approachable and professional demeanour
• The ability to manage customer expectations with a professional presence

Responsibilities

• Greet each customer & clearly understand their enquiry, guiding the customer to the appropriate channel
• Build personal connection with customers through meaningful conversations to enhance their experience
• Provide options for the customer through education & demonstration of our in-branch technology and digital banking options
• Be aware of movements within the branch, ensuring it’s running effectively & efficiently and that customers are satisfied with their experience

Skills

Customer service

Communication skills

Professional demeanour

Customer expectations

Job description

Please note that rosters are predetermined. Beforeapplyingplease ensure you are available to cover the following roster

Kempsey Branch - Customer Banking Specialist:

• Monday - Friday
• 9.00am - 4.15pm

Do workthat matters

As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers.We have been serving our local communities for over 100 years with market leading products, services & technology.

What we do has a real impact at all stages of people’s lives – whetherit’sopening your first account, saving for a wedding, buying your first home, or planning for your retirement.Working with us in RBS meansyou’llpositivelyimpactour customers’ lives and ensure that when they need us,we’rethere for them.

See yourself in our team

As the Customer Banking Specialist in ourKempsey Branch,you’llbe theface of Commbank & thefirst personcustomersspeak with, you will:

• Greet each customer & clearly understand theirenquiry, guiding the customer to theappropriate channel
• Build personal connection with customers through meaningful conversations to enhance theirexperience
• Provide options for the customer through education & demonstration of our in-branch technology and digital banking options
• Be aware of movements within the branch, ensuringit’srunning effectively & efficientlyandthatcustomers are satisfied with their experience

We’reinterested in people who have:

• A proventrack recordof delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality
• Excellentcommunication skills & display all the right behaviours tomaintainan approachable & professional demeanour
• Theability to manage customer expectationswith a professional presence
• A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers

With us,you’llhelp customers make informed financial decisions to achieve their goals.

‘Aboriginal &/or Torres Strait Islander people encouraged to apply'

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