Frontline Banking Associate: Member Support & Solutions

Teachers Mutual Bank; City of Melbourne; On-site; AUD 55,000 - 75,000; Full time

Job summary

Teachers Mutual Bank Limited is a mutual bank focused on delivering clear and personal everyday banking experiences for members in Victoria and across Australia.

The Member Service Officer role at the North Melbourne branch is a permanent full-time position focused on helping members with everyday banking needs, transactions, and suitable solutions while building trusted relationships across channels.

Qualifications

• Experience providing customer service in a face-to-face or phone-based environment.
• Clear verbal and written communication, with the ability to listen and explain information effectively.
• Strong attention to detail when processing transactions, entering information and maintaining records.
• The ability to identify customer needs and present suitable solutions.
• A collaborative, adaptable approach and willingness to learn banking products, systems and processes.

Responsibilities

• Welcome members into the branch and provide clear, professional banking support.
• Process cash and non-cash transactions accurately, where applicable.
• Listen to member needs and recommend appropriate products or services.
• Respond to enquiries through phone, email and secure messaging.
• Make outbound calls to support member campaigns, including term-deposit maturities.
• Maintain accurate records and follow relevant risk, compliance and service requirements.

Skills

Customer service

Verbal communication

Written communication

Attention to detail

Needs assessment

Team collaboration

Education

Certificate IV in Financial Services, Finance or Mortgage Broking

Tools

MS Office

Internal banking systems

Job description

Teachers Mutual Bank Limited is a mutual bank focused on delivering clear and personal everyday banking experiences for members in Victoria and across Australia.

The Member Service Officer role at the North Melbourne branch is a permanent full-time position focused on helping members with everyday banking needs, transactions, and suitable solutions while building trusted relationships across channels.