Community Banking & Member Services Pro

The Mutual Bank; Dungog; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Flexible Leave

Health and Wellbeing benefits

Learning and Development

Rewards Program

Volunteer Leave

Job summary

The Mutual Bank invites applications for a Member Service Officer at our Dungog Branch. This full‑time role focuses on delivering exceptional service to Members, processing transactions accurately, and guiding customers on banking products.

Based at the Dungog Branch, you’ll help strengthen our local community ties and uphold our values. You’ll work Monday to Friday 8:45am–5:15pm, with two Saturday mornings per month, and you’ll be part of a welcoming team dedicated to reliable service and

Qualifications

• Experience in customer service, with banking or retail backgrounds welcomed.

Responsibilities

• Deliver friendly, efficient service to Members.
• Process banking transactions and assist with inquiries.
• Provide information on products and services.
• Ensure compliance with policies and regulations.
• Contribute to a collaborative, high-performing team.

Skills

Customer service

Cash handling

Communication

Digital tools

Driver’s licence

Tools

Computer systems

Job description

The Mutual Bank invites applications for a Member Service Officer at our Dungog Branch. This full‑time role focuses on delivering exceptional service to Members, processing transactions accurately, and guiding customers on banking products.

Based at the Dungog Branch, you’ll help strengthen our local community ties and uphold our values. You’ll work Monday to Friday 8:45am–5:15pm, with two Saturday mornings per month, and you’ll be part of a welcoming team dedicated to reliable service and