Frontline Banking Service Advisor

Teachers Mutual Bank

Canberra

On-site

AUD 55,000 - 70,000

Full time

3 days ago

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Job summary

Teachers Mutual Bank Limited is seeking a permanent full-time Member Service Officer to support members across branches in Belconnen, Canberra, and North Melbourne, Victoria. You will handle everyday banking enquiries, transactions and suitable solutions, while assisting via phone, email and secure messaging.

Join a purpose-led bank focused on great member experiences, risk and compliance, and long-term career development in a values-driven organisation.

Qualifications

Experience providing customer service in face-to-face or phone-based environments.
Clear verbal and written communication; listen and explain information effectively.
Strong attention to detail when processing transactions and maintaining records.
Identify customer needs and present suitable solutions.
Willingness to learn banking products, systems and processes.

Responsibilities

Welcome members into the branch and provide clear, professional banking support.
Process cash and non-cash transactions accurately where applicable.
Listen to member needs and recommend appropriate products or services.
Respond to enquiries through phone, email and secure messaging.
Make outbound calls to support member campaigns, including term-deposit maturities.
Maintain accurate records and follow risk, compliance and service requirements.