Banking Experience Specialist

National Australia Bank; Bundaberg; Hybrid; AUD 45,000 - 58,000; Full time

Benefits offered by this job

Tailored career development

Banking discounts

Travel & lifestyle perks

Job summary

National Australia Bank in Bundaberg is seeking a Branch Customer Advisor to deliver a seamless, tailored customer experience. You will be the first point of contact for customers, guiding them to the right NAB products and services while encouraging self-service and digital options.

Ideal candidates are passionate about quality service, collaborate well with others, and value inclusion and diversity. The role offers a structured development path and various banking perks.

Qualifications

• A passion for delivering quality, gold-class experiences for NAB’s customers.
• Team player with keen eye for detail ensuring transactions are accurate.
• Customer centric thinking and appreciation for inclusion and diversity.

Responsibilities

• Support NAB’s Bundaberg branch by being the first point of contact for customers and prioritising their needs.
• Identify suitable products and services for customers: account opening, lending, transactions.
• Promote Smarter Banking options (self-service and digital) to make banking simple, easy and secure.

Skills

Customer service

Team player

Attention to detail

Inclusion & diversity awareness

Job description

National Australia Bank in Bundaberg is seeking a Branch Customer Advisor to deliver a seamless, tailored customer experience. You will be the first point of contact for customers, guiding them to the right NAB products and services while encouraging self-service and digital options.

Ideal candidates are passionate about quality service, collaborate well with others, and value inclusion and diversity. The role offers a structured development path and various banking perks.