Frontline Assistant Manager – Lead Busy Pub Shift & Vibe

ALH Hotels; Gold Coast City; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

ALH/Endeavour discount card

Wellbeing & EAP support

Job summary

ALH Hotels on the Gold Coast is seeking an Assistant Manager for Mermaid Waters Hotel. In this hands-on role, you’ll lead a high-energy floor team across our bistro, sports bar, and gaming room, drive guest satisfaction, and mentor a dynamic crew from open to close.

You’ll work with the Publican, manage shifts, handle hiccups, and bring energy, service, and smiles to every shift. RSA/RSG, RMLV, and a Managers Licence are required.

Qualifications

• Hands-on hospitality leadership experience preferred.
• Experience mentoring and developing team members.
• Proven ability to drive guest satisfaction and smooth service flow.

Responsibilities

• Drive shift energy and guest experience from open to close.
• Mentor a vibrant crew and lead service in bistro, sports bar, and gaming room.
• Collaborate with Publican to keep the pub running smoothly, safely and with a great vibe.
• Handle hiccups proactively to maintain guest satisfaction.

Skills

Leadership

Customer service

People management

Shift supervision

Job description

ALH Hotels on the Gold Coast is seeking an Assistant Manager for Mermaid Waters Hotel. In this hands-on role, you’ll lead a high-energy floor team across our bistro, sports bar, and gaming room, drive guest satisfaction, and mentor a dynamic crew from open to close.

You’ll work with the Publican, manage shifts, handle hiccups, and bring energy, service, and smiles to every shift. RSA/RSG, RMLV, and a Managers Licence are required.