Frontend Technical Support Engineer - Customer Impact

Salt; Sydney; On-site; AUD 110,000 - 150,000; Full time

Job summary

A leading technology company is seeking a Technical Support Engineer in Sydney to manage complex technical issues and provide excellent customer service. The ideal candidate has at least 5 years of experience in troubleshooting and strong communication skills. You will work closely with Development and Operations teams, and a bachelor's degree in a related technical field is preferred. This is a full-time role based on-site in Sydney.

Qualifications

• Minimum 5 years of experience managing technical issues.
• Ability to troubleshoot complex systems effectively.
• Excellent communication skills required for customer interaction.

Responsibilities

• Manage and resolve complex technical issues.
• Provide clear communication to customers and stakeholders.
• Collaborate with product and engineering teams.

Skills

Troubleshooting technical issues

Customer service

Communication skills

Teamwork

Commitment to quality

Education

Bachelor's in computer science or related technical degree

Tools

ServiceNow ITOM and ITAM products

Wireshark

VMware

AWS

Azure

Job description

A leading technology company is seeking a Technical Support Engineer in Sydney to manage complex technical issues and provide excellent customer service. The ideal candidate has at least 5 years of experience in troubleshooting and strong communication skills. You will work closely with Development and Operations teams, and a bachelor's degree in a related technical field is preferred. This is a full-time role based on-site in Sydney.