Technical Support Specialist – Customer Care

RIB Software GmbH; Sydney; Sur place; AUD 70 000 - 95 000; Plein temps

Résumé du poste

RIB Software GmbH is seeking a Customer Care Consultant (Tech Support) in Sydney to deliver exceptional technical assistance to customers, resolve incidents, and guide users through software functionality. You will work with Customer Success and Development teams to ensure positive outcomes and satisfaction.

The role requires external customer-facing support experience, IT education, strong communication, and a willingness to learn new technologies.

Qualifications

• Experience in an external customer-facing support function.
• Tertiary IT degree or equivalent certifications.
• Australian Citizenship due to defense clearance requirements.
• Excellent written and verbal communication.
• Strong troubleshooting, analytical, and problem-solving skills.
• Able to explain technical issues to non-technical audiences.
• Familiar with Microsoft Windows and Office.
• Basic networking concepts and Windows Server familiarity.

Responsabilités

• Provide exceptional technical customer support to RIB clients.
• Handle support calls and tickets, offering remote assistance as needed.
• Respond to inquiries professionally and promptly.
• Maintain customer relationships through effective follow-up.
• Provide out-of-hours support for critical incidents when required.
• Collaborate with Customer Success and Development teams on complex issues.

Connaissances

Customer support

Technical troubleshooting

Windows OS

Communication skills

Networking basics

Learning aptitude

Formation

Bachelor's degree in IT or related field

Outils

Remote support tools

CRM systems

Ticketing systems

Azure cloud

Description du poste

RIB Software GmbH is seeking a Customer Care Consultant (Tech Support) in Sydney to deliver exceptional technical assistance to customers, resolve incidents, and guide users through software functionality. You will work with Customer Success and Development teams to ensure positive outcomes and satisfaction.

The role requires external customer-facing support experience, IT education, strong communication, and a willingness to learn new technologies.