Technical Support Specialist – Customer Care (Sydney)

AVEVA; Sydney; On-site; AUD 70,000 - 90,000; Full time

Job summary

RIB in Sydney seeks a Customer Care Consultant to deliver expert technical support to customers, handling calls, tickets, and remote sessions. You will diagnose issues, guide users through software features, and ensure timely resolution while maintaining strong relationships.

Ideal candidates have IT education or certifications, strong communication, and a passion for helping customers. This is a full-time on-site role in Sydney with potential after-hours support when needed.

Qualifications

• Experience in an external customer-facing support function.
• Tertiary degree in IT or equivalent certifications.
• Australian Citizenship due to defense clearance requirements.

Responsibilities

• Provide exceptional technical customer support to RIB clients, meeting expectations.
• Handle support phone calls and tickets, including remote software assistance.
• Respond professionally to inquiries and maintain customer relationships.
• Diagnose, troubleshoot, and document solutions for incidents and configurations.
• Collaborate with development and success teams to improve outcomes.

Skills

Customer support

Technical troubleshooting

Remote assistance

Excellent communication

Education

IT degree or certifications

Tools

Windows

Microsoft 365

Networking basics

Job description

RIB in Sydney seeks a Customer Care Consultant to deliver expert technical support to customers, handling calls, tickets, and remote sessions. You will diagnose issues, guide users through software features, and ensure timely resolution while maintaining strong relationships.

Ideal candidates have IT education or certifications, strong communication, and a passion for helping customers. This is a full-time on-site role in Sydney with potential after-hours support when needed.