Front Office Supervisor — Guest Services & Ops

39104; Melbourne; On-site; AUD 70,000 - 90,000; Full time

Job summary

Marriott International’s JW Marriott Melbourne is seeking a Front Office Manager or equivalent to assist in managing front desk operations and supervising staff. The role focuses on efficient check-in/check-out, guest satisfaction, and financial performance of the department.

Responsibilities include leading the Front Desk team, coordinating with Bell/Door Staff and Switchboard, and implementing action plans to continually improve service quality.

Qualifications

• High school diploma or GED; 2 years experience in guest services, front desk, or related area.
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

Responsibilities

• Assist Front Office Manager in administering front office functions and supervising staff.
• Lead and supervise Front Desk team, including Bell/Door Staff and Switchboard.
• Ensure efficient check-in/check-out processes and guest satisfaction.
• Develop goals and plans to prioritize, organize, and accomplish work.
• Handle guest complaints and resolve conflicts to improve service performance.
• Communicate Front Office goals to drive desired results and improvements.

Skills

Leadership

Interpersonal skills

Communication

Guest service orientation

Team supervision

Education

High school diploma or GED

2-year degree in hospitality or related field

Job description

Marriott International’s JW Marriott Melbourne is seeking a Front Office Manager or equivalent to assist in managing front desk operations and supervising staff. The role focuses on efficient check-in/check-out, guest satisfaction, and financial performance of the department.

Responsibilities include leading the Front Desk team, coordinating with Bell/Door Staff and Switchboard, and implementing action plans to continually improve service quality.